Manufacturing Customer Experience Specialist

Western New York Integrated Care Collaborative, Inc.; Town of Alden (NY); On-site; USD 42,000 - 65,000; Full time

Job summary

Western New York Integrated Care Collaborative, Inc. is seeking a Customer Service Representative to deliver professional experiences for customers in a manufacturing environment.

You will support both external customers and internal teams by providing accurate information, processing orders, and coordinating communication across departments to ensure smooth workflows. The role emphasizes a customer-first mindset, collaboration with production, planning, and logistics, and maintaining CRM

Qualifications

• Experience with ERP and CRM systems in a customer service setting; SAP experience is a strong plus.
• Beginner-level proficiency with Microsoft Outlook, Word, Excel, and Teams.
• Strong verbal and written communication with a customer-first mindset.

Responsibilities

• Provide professional and friendly customer service to external customers and internal teams.
• Set up new customer accounts and process orders to support accurate and timely fulfillment.
• Coordinate customer needs with production, planning, and logistics teams.
• Follow up on customer interactions to ensure questions are resolved and expectations are met.

Skills

ERP and CRM systems

SAP

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft Teams

Customer communication

Organizational skills

Multitasking

Tools

CRM system

Job description

Western New York Integrated Care Collaborative, Inc. is seeking a Customer Service Representative to deliver professional experiences for customers in a manufacturing environment.

You will support both external customers and internal teams by providing accurate information, processing orders, and coordinating communication across departments to ensure smooth workflows. The role emphasizes a customer-first mindset, collaboration with production, planning, and logistics, and maintaining CRM