Hybrid Customer Care Specialist - Keeps Orders Moving

Duraco Specialty Tapes #150831; Forest Park (IL); Hybrid; USD 29,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Life and disability insurance (employe

PTO and paid holidays

401k with employer match

Hybrid work model

Bonus eligibility

Career development and cross-training

Job summary

Duraco Specialty Materials is seeking a Customer Care Representative in Forest Park, IL. You will own the order process from start to finish, communicate with customers, enter orders, verify pricing, and ensure every detail is correct.

You will navigate multiple ERP systems, coordinate with buyers, and support cross-location teams. The role emphasizes urgency, empathy, and a customer-first mindset, with experience in order entry, data entry, or customer service in a B2B or manufacturing

Qualifications

• Experience in order entry, data entry, or customer service in a B2B or manufacturing environment is a plus.

Responsibilities

• Own the order process from start to finish, ensuring accuracy and speed.
• Tackle challenges head-on - whether a manufacturing delay or a shipping question, you’re the one who finds answers and keeps things moving.
• Use your tech-savvy skills to juggle multiple systems and keep data entry flawless.
• Work closely with a supportive, collaborative team that values your ideas and initiative.

Skills

Order entry

Data entry

Customer service

Tools

ERP systems

Job description

Duraco Specialty Materials is seeking a Customer Care Representative in Forest Park, IL. You will own the order process from start to finish, communicate with customers, enter orders, verify pricing, and ensure every detail is correct.

You will navigate multiple ERP systems, coordinate with buyers, and support cross-location teams. The role emphasizes urgency, empathy, and a customer-first mindset, with experience in order entry, data entry, or customer service in a B2B or manufacturing