Customer Service Representative

Duraco Inc.; Troy (OH); Presencial; USD 36.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off

401k Match

Career Development

Competitive Pay

Descripción de la vacante

Duraco Inc. is hiring a Customer Service Representative in Troy, OH to support manufacturing operations.

You will maintain clear, courteous communication among customers, account managers, and plant teams, processing orders, coordinating shipping and invoicing, and resolving pricing or quality concerns. The role requires a high school diploma, 3+ years in manufacturing customer service, and strong verbal and written communication.

Formación

• High school diploma or GED.
• Three years of customer service experience in a manufacturing environment.
• Ability to manage difficult or sensitive customer situations, respond promptly to customer needs, and follow through on commitments.
• Clear verbal communication, active listening, and strong written communication skills.
• Strong planning, organization, prioritization, and time-management skills.
• Experience with CRM or database software, inventory and manufacturing systems, order processing systems, and Microsoft Excel.

Responsabilidades

• Build and maintain positive relationships with customers, account managers, and internal teams.
• Process customer orders accurately and ensure orders are entered into the system each day.
• Coordinate accurate customer shipping and invoicing.
• Communicate customer concerns and changes in ship dates to appropriate departments.
• Maintain accurate and current customer information in company systems.
• Prepare and maintain a daily report of incoming orders.
• Help resolve customer concerns related to pricing or quality.
• Process quotes and obtain raw material pricing.
• Process requests for samples, brochures, and literature.
• Provide support to other Customer Service Representatives and assist with related duties as needed.

Conocimientos

Customer service

CRM software

Excel

Verbal communication

Attention to detail

Educación

High school diploma

Herramientas

ERP systems

MS Office

Descripción del empleo

Careers

A Place To Prosper

This will not be your next job, this is your next career. We are committed to our people and allowing them to prosper to be the best they can be. Whether its marketing, operations, sales, customer service, finance, research and development, engineering, quality, or health and safety, we offer many career opportunities.

Believe in your dream and take the first step towards a rewarding career. Apply for open positions today.

View open positions

Start with Duraco

With over 65 years of B2B manufacturing and development experience, Duraco’s leading adhesive products surround and hold various industries together. From design concepts to assembly, our teams deliver unmatched service and quality to provide optimal solutions.

What We Offer

We offer competitive base pay, a comprehensive health insurance package and a 401(k) match. Professional development, employee engagement and recognition are at the forefront of our performance-driven culture.

• Competitive pay
• 401K Match
• Professional Development
• Healthcare

What We Value

DRIVING RESULTS

Having an on-site manufacturing plant allows employees to be a part of every step of the production process to expose them to a full lifecycle of a business. We conduct research and development, offer innovative products and have top talent that collaborates cross-functionally to generate results.

OPPORTUNITY

Here, we work with you to achieve your personal and company career goals through continued learning, growth opportunities and ongoing support. At Duraco, every employee has a voice and we reward you for excellence and achievements.

CULTURE

From local volunteer events to company outings, we encourage employees to set aside time to fulfill their passions and bond with their teams. At Duraco, we also invest heavily in our health, safety, and green programs to ensure the highest quality work environment.

Join The Team

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you have a disability and need assistance in completing the application or in taking any test required by employment, please notify the Human Resources Manager who will make appropriate arrangements. We are a drug free work place. We may as a condition of initial or continued employment, require drug and alcohol testing.

Position:Customer Service Representative Location: Troy, OH
Job Id:377 # of Openings:1 Customer Service Representative

Are you the type of customer service professional who enjoys helping customers, solving problems, and keeping orders moving accurately and on time? Do you want a role where your communication, organization, and attention to detail make a direct impact on customers and plant operations?

What the Role Involves

The Customer Service Representative will support our manufacturing operations by maintaining clear, courteous, accurate, and timely communication among customers, account managers, and plant teams. In this role, you’ll process orders, coordinate shipping and invoicing, respond to customer needs, and partner with internal departments to resolve concerns related to pricing, quality, and delivery. If you’re looking for an opportunity to take ownership, build strong customer relationships, and contribute to a collaborative manufacturing team, we’d love to hear from you.

What You’ll Do

• Build and maintain positive relationships with customers, account managers, and internal teams.
• Process customer orders accurately and ensure orders are entered into the system each day.
• Coordinate accurate customer shipping and invoicing.
• Communicate customer complaints, changes in ship dates, and other correspondence to the appropriate departments.
• Maintain accurate and current customer information in company systems.
• Prepare and maintain a daily report of incoming orders.
• Help resolve customer concerns related to pricing or quality.
• Process quotes and obtain raw material pricing.
• Process requests for samples, brochures, and literature.
• Provide support to other Customer Service Representatives and assist with related duties as needed.

What Makes You a Great Fit

• High school diploma or general education degree (GED).
• Three years of customer service experience in a manufacturing environment.
• Ability to manage difficult or sensitive customer situations, respond promptly to customer needs, and follow through on commitments.
• Clear verbal communication, active listening, and strong written communication skills.
• Strong planning, organization, prioritization, and time-management skills.
• Professional, tactful, adaptable, dependable, and able to work effectively through changing priorities.
• Strong attention to detail with a focus on accuracy and quality.
• Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
• Experience with CRM or database software, inventory and manufacturing systems, order processing systems, Microsoft Excel, and word processing software is preferred.

Why Join Us?

• Play an important role in supporting customers and day-to-day plant operations.
• Work cross-functionally with Sales, Operations, Shipping, Finance, and other teams.
• Build valuable experience in manufacturing customer service, order processing, and problem resolution.
• Contribute to accurate, timely service that strengthens customer relationships.
• Join a team that values collaboration, accountability, and continuous improvement. If this role aligns with how you want to work and grow, we encourage you to apply.

What We Offer at Duraco

• Medical, Dental, and Vision Insurance
• Employer paid life and disability insurance
• Paid time off and paid holidays
• 401k with employer match
• Additional voluntary benefit offerings
• Opportunities for skill development, cross-training, and career advancement
• Competitive pay

About Duraco Specialty Materials

Duraco Specialty Materials provides innovative adhesive solutions and specialty materials for a wide range of industries. We value collaboration, respect for expertise, and steady improvement in how we work. Learn more at https://duraco.com/.

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