Customer Service Representative

Duraco Specialty Tapes #150831; Troy (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Employer paid life and disability

Paid time off

401k with employer match

Paid holidays

Skill development & cross-training

Career advancement opportunities

Job summary

Duraco Specialty Materials is seeking a Customer Service Representative in Troy, OH to support manufacturing operations. You will process orders, coordinate shipping and invoicing, and respond to customer needs while collaborating with account managers and plant teams.

The role emphasizes accuracy, timely communication, and problem resolution to keep orders moving smoothly. Strong customer service experience in manufacturing and excellent communication are essential.

Qualifications

• Three years of customer service experience in a manufacturing environment.
• Ability to manage difficult or sensitive customer situations, respond promptly to customer needs, and follow through on commitments.
• Clear verbal communication, active listening, and strong written communication skills.
• Strong planning, organization, prioritization, and time-management skills.

Responsibilities

• Build and maintain positive relationships with customers, account managers, and internal teams.
• Process customer orders accurately and ensure orders are entered into the system each day.
• Coordinate accurate customer shipping and invoicing.
• Communicate customer complaints, changes in ship dates, and other correspondence to the appropriate departments.
• Maintain accurate and current customer information in company systems.
• Prepare and maintain a daily report of incoming orders.
• Help resolve customer concerns related to pricing or quality.
• Process quotes and obtain raw material pricing.
• Process requests for samples, brochures, and literature.
• Provide support to other Customer Service Representatives and assist with related duties as needed.

Skills

CRM software

Microsoft Excel

Communication skills

Attention to detail

Team collaboration

Problem solving

Education

High school diploma or GED

Tools

CRM software

ERP systems

Inventory systems

Job description

Position:Customer Service Representative

Location: Troy, OH

Job Id:377

# of Openings:1

Customer Service Representative

Are you the type of customer service professional who enjoys helping customers, solving problems, and keeping orders moving accurately and on time? Do you want a role where your communication, organization, and attention to detail make a direct impact on customers and plant operations?

What the Role Involves

The Customer Service Representative will support our manufacturing operations by maintaining clear, courteous, accurate, and timely communication among customers, account managers, and plant teams. In this role, you’ll process orders, coordinate shipping and invoicing, respond to customer needs, and partner with internal departments to resolve concerns related to pricing, quality, and delivery.

If you’re looking for an opportunity to take ownership, build strong customer relationships, and contribute to a collaborative manufacturing team, we’d love to hear from you.

What You’ll Do

• Build and maintain positive relationships with customers, account managers, and internal teams.
• Process customer orders accurately and ensure orders are entered into the system each day.
• Coordinate accurate customer shipping and invoicing.
• Communicate customer complaints, changes in ship dates, and other correspondence to the appropriate departments.
• Maintain accurate and current customer information in company systems.
• Prepare and maintain a daily report of incoming orders.
• Help resolve customer concerns related to pricing or quality.
• Process quotes and obtain raw material pricing.
• Process requests for samples, brochures, and literature.
• Provide support to other Customer Service Representatives and assist with related duties as needed.

What Makes You a Great Fit

• High school diploma or general education degree (GED).
• Three years of customer service experience in a manufacturing environment.
• Ability to manage difficult or sensitive customer situations, respond promptly to customer needs, and follow through on commitments.
• Clear verbal communication, active listening, and strong written communication skills.
• Strong planning, organization, prioritization, and time-management skills.
• Professional, tactful, adaptable, dependable, and able to work effectively through changing priorities.
• Strong attention to detail with a focus on accuracy and quality.
• Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
• Experience with CRM or database software, inventory and manufacturing systems, order processing systems, Microsoft Excel, and word processing software is preferred.

Why Join Us?

• Play an important role in supporting customers and day-to-day plant operations.
• Work cross-functionally with Sales, Operations, Shipping, Finance, and other teams.
• Build valuable experience in manufacturing customer service, order processing, and problem resolution.
• Contribute to accurate, timely service that strengthens customer relationships.
• Join a team that values collaboration, accountability, and continuous improvement.

If this role aligns with how you want to work and grow, we encourage you to apply.

What We Offer at Duraco

• Medical, Dental, and Vision Insurance
• Employer paid life and disability insurance
• Paid time off and paid holidays
• 401k with employer match
• Additional voluntary benefit offeringsOpportunities for skill development, cross-training, and career advancement
• Competitive pay

About Duraco Specialty Materials

Duraco Specialty Materials provides innovative adhesive solutions and specialty materials for a wide range of industries. We value collaboration, respect for expertise, and steady improvement in how we work. Learn more at https://duraco.com/.