Manufacturing Customer Service Specialist

Priority Dispatch Corp.; Elkhart, Northern (IN, KY); Hybrid; USD 32,000 - 45,000; Full time

Job summary

Dimensional Metal Products LLC is seeking a Customer Service professional to deliver exceptional service to clients in a fast-paced manufacturing environment. You will address inquiries, resolve issues promptly, and maintain comprehensive records to support long-term relationships.

Responsibilities include collaborating with other departments, improving service processes, and providing detailed product information while staying current on industry trends.

Qualifications

• 2 years of customer service experience in manufacturing or metal products preferred.
• Strong written and verbal communication with clients and team members.
• Familiarity with CRM systems and standard Office tools.

Responsibilities

• Promptly respond to customer inquiries via phone, email, and in-person.
• Resolve issues to ensure high customer satisfaction and brand image.
• Maintain accurate records of interactions and transactions in the CRM.
• Collaborate with other departments to address customer needs.
• Identify process improvements and help implement new policies.
• Provide product and service information to customers and stay informed on trends.

Skills

Communication

Problem solving

Multitasking

Teamwork

Detail oriented

Education

High school diploma

Associate's degree in Business Administration

Tools

CRM software

MS Office

Job description

Dimensional Metal Products LLC is seeking a Customer Service professional to deliver exceptional service to clients in a fast-paced manufacturing environment. You will address inquiries, resolve issues promptly, and maintain comprehensive records to support long-term relationships.

Responsibilities include collaborating with other departments, improving service processes, and providing detailed product information while staying current on industry trends.