Manufacturing Customer Service Specialist

TEK Systems; New Town (AL); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability insurance

Health Spending Account (HSA)

Transportation benefits

Time Off/Leave (PTO, Vacation or Sick)

Job summary

TEKsystems is seeking a Customer Service Representative for a contract position based in Newtown, CT. The role focuses on processing orders, handling inquiries, and coordinating with production and shipping to meet customer expectations.

The ideal candidate has prior customer service experience, strong communication, and the ability to manage multiple priorities in a fast-paced environment. This onsite opportunity includes a broad benefits package and is anchored by competitive hourly pay.

Qualifications

• Previous customer service experience required.
• Experience within a manufacturing environment is preferred; corrugated packaging experience is a plus.
• Strong communication, organizational, and problem-solving skills.
• Proficiency with Microsoft Office and general computer applications.
• Ability to manage multiple priorities in a fast-paced setting.
• Reliable, detail-oriented, and committed to delivering excellent customer service.

Responsibilities

• Process customer orders accurately and efficiently.
• Serve as the primary point of contact for customer inquiries regarding orders, pricing, product availability, and delivery schedules.
• Coordinate with production, scheduling, shipping, and sales teams to ensure customer expectations are met.
• Resolve customer issues and concerns in a professional and timely manner.
• Prepare quotes and maintain accurate customer records and documentation.
• Build and maintain strong customer relationships through outstanding service and communication.

Skills

Customer service

Manufacturing experience

Communication

Organizational skills

MS Office

Tools

Microsoft Office

Job description

TEKsystems is seeking a Customer Service Representative for a contract position based in Newtown, CT. The role focuses on processing orders, handling inquiries, and coordinating with production and shipping to meet customer expectations.

The ideal candidate has prior customer service experience, strong communication, and the ability to manage multiple priorities in a fast-paced environment. This onsite opportunity includes a broad benefits package and is anchored by competitive hourly pay.