Customer Service Representative

TEK Systems; New Town (AL); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability insurance

Health Spending Account (HSA)

Transportation benefits

Time Off/Leave (PTO, Vacation or Sick)

Job summary

TEKsystems is seeking a Customer Service Representative for a contract position based in Newtown, CT. The role focuses on processing orders, handling inquiries, and coordinating with production and shipping to meet customer expectations.

The ideal candidate has prior customer service experience, strong communication, and the ability to manage multiple priorities in a fast-paced environment. This onsite opportunity includes a broad benefits package and is anchored by competitive hourly pay.

Qualifications

• Previous customer service experience required.
• Experience within a manufacturing environment is preferred; corrugated packaging experience is a plus.
• Strong communication, organizational, and problem-solving skills.
• Proficiency with Microsoft Office and general computer applications.
• Ability to manage multiple priorities in a fast-paced setting.
• Reliable, detail-oriented, and committed to delivering excellent customer service.

Responsibilities

• Process customer orders accurately and efficiently.
• Serve as the primary point of contact for customer inquiries regarding orders, pricing, product availability, and delivery schedules.
• Coordinate with production, scheduling, shipping, and sales teams to ensure customer expectations are met.
• Resolve customer issues and concerns in a professional and timely manner.
• Prepare quotes and maintain accurate customer records and documentation.
• Build and maintain strong customer relationships through outstanding service and communication.

Skills

Customer service

Manufacturing experience

Communication

Organizational skills

MS Office

Tools

Microsoft Office

Job description

Overview:

Our client, a growing manufacturing company, is seeking a Customer Service Representative to join their team. This is an excellent opportunity for a customer-focused professional who enjoys working in a fast-paced environment and collaborating across multiple departments to ensure exceptional service and customer satisfaction.

Responsibilities

• Process customer orders accurately and efficiently.
• Serve as the primary point of contact for customer inquiries regarding orders, pricing, product availability, and delivery schedules.
• Coordinate with production, scheduling, shipping, and sales teams to ensure customer expectations are met.
• Resolve customer issues and concerns in a professional and timely manner.
• Prepare quotes and maintain accurate customer records and documentation.
• Build and maintain strong customer relationships through outstanding service and communication.

Qualifications

• Previous customer service experience required.
• Experience within a manufacturing environment is preferred; corrugated packaging experience is a plus.
• Strong communication, organizational, and problem-solving skills.
• Proficiency with Microsoft Office and general computer applications.
• Ability to manage multiple priorities in a fast-paced setting.
• Reliable, detail-oriented, and committed to delivering excellent customer service.

Job Type & Location

This is a Contract position based out of Newtown, CT.

Pay and Benefits

The pay range for this position is $21.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Newtown,CT.

Application Deadline

This position is anticipated to close on Sep 30, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.