Customer Experience Specialist - Fast-Paced Growth

TEK Systems; Madison (AL); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short & long-term disability

PTO / Vacation or Sick Leave

Training program

Job summary

TEK Systems in Madison, WI is seeking a Customer Service Representative to act as the main point of contact for customers, handling inquiries, resolving service issues, and delivering a consistently positive customer experience across all touchpoints. This full-time, contract-to-hire role includes comprehensive training, a 45-hour week, and morning to afternoon shifts.

You will support customers, sales teams, and internal operations while identifying process improvements and contributing to team

Qualifications

• 1 year of customer service experience in retail, restaurant, hospitality, property management, or office environments.
• Strong verbal and written communication skills.
• Customer-focused with empathy while remaining action-oriented.
• Proficiency with Microsoft Office, particularly Outlook.
• Typing speed of 45+ WPM.
• Strong critical thinking and problem-solving abilities.
• Ability to multitask and work efficiently in a fast-paced environment.

Responsibilities

• Answer inbound customer calls regarding orders, service inquiries, updates, and troubleshooting.
• Conduct outbound follow-up calls and emails to resolve customer concerns quickly.
• Handle approximately 40-50 customer interactions per day.
• Provide accurate service and pricing information to customers and sales representatives.
• Assist customers with inquiries related to residential, commercial, roll-off, front-load, rotator, and other service offerings.
• Manage escalated calls and emails with professionalism and urgency.
• Coordinate with customer service, dispatch, and sales teams to resolve service-related concerns.
• Assist the sales team with contract processing, invoicing, and special projects.
• Communicate effectively with municipalities and business customers via written correspondence.
• Identify opportunities for process improvements and contribute to departmental initiatives.

Skills

Customer service

Communication skills

Empathy

MS Office / Outlook

Typing 45+ WPM

Problem solving

Multitasking

Job description

TEK Systems in Madison, WI is seeking a Customer Service Representative to act as the main point of contact for customers, handling inquiries, resolving service issues, and delivering a consistently positive customer experience across all touchpoints. This full-time, contract-to-hire role includes comprehensive training, a 45-hour week, and morning to afternoon shifts.

You will support customers, sales teams, and internal operations while identifying process improvements and contributing to team