Manufacturing Customer Service & Order Support Pro

TaskVerse; United States; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Professional development opportunities

Job summary

Synerfac Technical Staffing's client in New Kensington, PA, seeks a Customer Service Representative to ensure smooth communication with customers, manage orders, resolve inquiries, and support logistics. The role requires attention to detail, proactive multitasking in a fast-paced environment, with occasional travel to support customer needs and operations.

This position offers growth in customer service, logistics, and manufacturing processes, with a competitive benefits package and

Qualifications

• Experience in customer service, preferably in manufacturing/logistics.
• High school diploma or equivalent required; further education in customer service preferred.
• General computer operations and familiarity with standard office software.

Responsibilities

• Communicate with customers to address inquiries, resolve complaints, and provide order/product support.
• Process orders, expediting shipments, and updating delivery statuses for customer accounts.
• Maintain records of interactions, orders, and inventory levels for data integrity.
• Coordinate with internal teams to monitor inventory and manage stock changes.
• Track performance metrics like on-time delivery and customer satisfaction for improvement.

Skills

Customer service experience

Strong communication

Multitasking

Independent work

Travel willingness

Physical endurance

Education

High school diploma or equivalent

Customer service certification (preferred)

Tools

Office software

Job description

Synerfac Technical Staffing's client in New Kensington, PA, seeks a Customer Service Representative to ensure smooth communication with customers, manage orders, resolve inquiries, and support logistics. The role requires attention to detail, proactive multitasking in a fast-paced environment, with occasional travel to support customer needs and operations.

This position offers growth in customer service, logistics, and manufacturing processes, with a competitive benefits package and