Inside Sales/Customer Service

Multitech Industries Inc.; Chicago (IL); On-site; USD 60,000 - 90,000; Full time

Job summary

MultiTech Industries in Illinois is seeking an Account Manager to exceed customer expectations and drive year-over-year growth across assigned accounts. You will build relationships, maintain satisfaction, and promote MTI’s metal components and assemblies to current and prospective customers.

The role requires frequent collaboration with manufacturing, finance, and suppliers to deliver quotes, contracts, and timely status updates while supporting sales policies. Office-based with limited travel.

Qualifications

• 1–3 years of sales or customer service experience in manufacturing or distribution.
• Bachelor's degree or equivalent.
• Proficiency with Microsoft Office tools and ERP systems.
• Ability to interface with customers.
• General understanding of quality systems and product quoting.
• Detail oriented, organized, and self-motivated.
• This is an on-site role with potential remote work flexibility based on performance; travel up to 5–10%.

Responsibilities

• Establishes, develops, and maintains business relationships with current and prospective customers to generate new business for the organization's products and services.
• Direct liaison between Customer and MTI regarding requirements, conditions and issues.
• Direct liaison between MTI corporate, plants, and suppliers regarding quotations, new projects, issues, requirements, and concerns.
• Understands and responds to customer requirements through frequent status updates on both delivery and quality status by interfacing with manufacturing.
• Understands and supports established sales policies and procedures to provide proper and effective customer service.
• Processes sales contracts, prints, quote sheets, and related documentation on awarded business.
• Works cross functionally with accounting and finance to qualify potential customers and assist with escalated payable issues.
• Develops annual sales forecast by customer with regular reconciliation to actuals.
• Develops and implements strategies to expand customer base into targeted markets.
• Develops clear and effective written proposals/quotations for customer RFQ’s.
• Secures orders through follow up, negotiation and demonstration of personal initiative and elements of cross functional leadership.
• Participates in APQP activities, overall timing plans and inputs (voice of customer)
• Reports on company level data for inclusion in management review meetings.

Skills

Customer relationships

Sales experience

Communication

Interfacing with customers

Detail oriented

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

ERP systems

Job description

MultiTech, founded in 1993 and headquartered in Carol Stream, IL, is a top provider of highly engineered metal components and assemblies. MultiTech serves the Automotive, Industrial, Hydraulics and Power Transmission & Distribution market industries, with sales exceeding $200 million. MultiTech operates seven manufacturing facilities and six distribution sites in the US, Mexico, and Asia. Our mission is to build a leading global metal manufacturing and assembly organization combining technology with superior quality manufacturing capabilities executed by our best asset - our employees. The ideal candidate will build on their experience and skills while growing with the company through career advancement opportunities.

The Account Manager is ultimately responsible for exceeding customer expectations and year-over-year growth on all of their accounts. Builds relationships, maintains customer satisfaction, and promotes MultiTech Industries to current and prospective Customers. Develops new methods, processes and systems to promote operational efficiency and company growth.

Key Responsibilities

• Establishes, develops, and maintains business relationships with current and prospective customers to generate new business for the organization's products and services.
• Direct liaison between Customer and MTI regarding requirements, conditions and issues.
• Direct liaison between MTI corporate, plants, and suppliers regarding quotations, new projects, issues, requirements, and concerns.
• Understands and responds to customer requirements through frequent status updates on both delivery and quality status by interfacing with manufacturing.
• Understands and supports established sales policies and procedures to provide proper and effective customer service.
• Processes sales contracts, prints, quote sheets, and related documentation on awarded business.
• Works cross functionally with accounting and finance to qualify potential customers and assist with escalated payable issues.
• Develops annual sales forecast by customer with regular reconciliation to actuals.
• Develops and implements strategies to expand customer base into targeted markets.
• Develops clear and effective written proposals/quotations for customer RFQ’s.
• Secures orders through follow up, negotiation and demonstration of personal initiative and elements of cross functional leadership.
• Participates in APQP activities, overall timing plans and inputs (voice of customer)
• Reports on company level data for inclusion in management review meetings.

Qualifications

• Between 1-3 years prior experience in Sales or Customer Service, preferably in manufacturing or distribution.
• Bachelor's Degree or equivalent level of experience.
• Proficiency with Microsoft Office tools and ERP systems.
• Ability to interface with customers.
• General understanding of quality systems and product quoting.
• Detail oriented, organized, and self-motivated.
• This is an on-site role expected to be in the office during normal business hours. Potential remote work flexibility will be based on job performance, business needs, and approval. The Account Manager position has the typical physical requirements of working in an office setting. Travel not to exceed 5-10%.