Hybrid Customer Support Specialist – Technical Materials

Materion; Mayfield Heights (OH); Hybrid; USD 52,000 - 70,000; Full time

Job summary

Materion Corporation seeks a Customer Support Specialist to be the primary contact for current and potential customers. You will drive revenue by processing orders, sharing technical information, and coordinating with Key Account Managers and the PM team to expand relationships and improve satisfaction.

The role involves handling complex PM product lines, maintaining records, and ensuring timely communication with customers.

Qualifications

• 3-5 years of experience in customer support.
• Experience in a manufacturing environment preferred.
• Familiarity with industry, customer, and quality specifications preferred.
• Exemplary interpersonal and communication skills, written and verbal.

Responsibilities

• Serve as the single point of contact for orders and inquiries.
• Receive and process orders from current and prospective customers.
• Monitor order status and communicate changes to customers.
• Provide product pricing, terms, and bid specs as needed.
• Administer order entry, invoices, certifications, and export paperwork.
• Maintain customer records using automated systems and CRM tools.
• Collaborate with Account Managers, Manufacturing, Shipping and Quality teams.
• Support SAP, CRM, and enterprise software usage among the department.

Skills

Customer service

Communication

Detail-oriented

Team collaboration

Independent work

Education

High School diploma or Bachelor's degree

Tools

SAP

CRM

MS Office

Outlook

M Power

Job description

Materion Corporation seeks a Customer Support Specialist to be the primary contact for current and potential customers. You will drive revenue by processing orders, sharing technical information, and coordinating with Key Account Managers and the PM team to expand relationships and improve satisfaction.

The role involves handling complex PM product lines, maintaining records, and ensuring timely communication with customers.