Manufacturing Customer Service Pro | ERP/Orders

Staffmark Group; Charlotte (NC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Competitive Weekly Pay

Comprehensive Benefits (medical, den,

Life and Disability Insurance

Optional 401(k) Plan

Supportive Team Environment

Job summary

Staffmark Group is hiring a Manufacturing Customer Service Representative in Charlotte, NC. The role handles customer inquiries via phone, email, and chat, processes orders using ERP/CRM systems, and communicates product details and status to customers.

The position runs Monday–Friday, 8:00 AM–5:00 PM, at a pay rate of $18.00 per hour. Ideal candidates have a high school diploma or GED and 2+ years in customer service or related roles, preferably in a B2B manufacturing setting.

Qualifications

• High school diploma or GED required.
• 2+ years of customer service, inside sales, order entry, or administrative support experience.
• Experience in a B2B, manufacturing, distribution, or industrial environment preferred.
• Strong data entry accuracy and attention to detail.
• Comfortable learning technical product information and specifications.
• Experience using ERP, CRM, or order management systems preferred.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Familiarity with plumbing, valve, industrial, or flow control products is a plus, but not required.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Process and enter customer orders accurately using ERP and CRM systems.
• Assist customers with order status updates, product availability, and technical product questions.
• Coordinate with internal departments to resolve order, inventory, and fulfillment issues.
• Follow up with customers to ensure satisfaction and resolve outstanding concerns.
• Maintain accurate customer records and documentation.
• Learn and develop knowledge of valve and flow control products to better support customers.
• Support internal operations by ensuring customer transactions are completed accurately and efficiently.
• Contribute to team goals related to service, accuracy, and response times.
• Perform additional customer service and administrative duties as assigned.
• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Supportive Team Environment focused on professional growth and customer success.

Skills

Customer service

ERP

CRM

Data entry

Verbal & written communication

Education

High school diploma or GED

Tools

ERP systems

CRM systems

Order management systems

Job description

Staffmark Group is hiring a Manufacturing Customer Service Representative in Charlotte, NC. The role handles customer inquiries via phone, email, and chat, processes orders using ERP/CRM systems, and communicates product details and status to customers.

The position runs Monday–Friday, 8:00 AM–5:00 PM, at a pay rate of $18.00 per hour. Ideal candidates have a high school diploma or GED and 2+ years in customer service or related roles, preferably in a B2B manufacturing setting.