Customer Service Representative

Forge South; Charlotte (NC); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Tuition reimbursement

Job summary

Forge South in Charlotte, NC seeks a Customer Service Representative for a full-time position. You will handle client inquiries, resolve issues, process orders, and track deliveries while maintaining excellent service. The role emphasizes clear communication, teamwork with other departments, and ongoing feedback collection.

A high school diploma is required; associate degree preferred. Benefits include health insurance, a 401(k) plan matching, paid time off, and opportunities for professional

Qualifications

• High school diploma or equivalent is required; an associate's degree or higher is preferred.
• Experience in customer service is preferred, especially in a manufacturing or industrial setting.

Responsibilities

• Handle client inquiries and complaints, providing prompt and effective solutions.
• Coordinate with internal teams to ensure timely and accurate order fulfillment.
• Assist in the development and implementation of customer service best practices.
• Monitor customer satisfaction metrics and provide feedback to improve service quality.
• Stay updated with industry trends and best practices in customer service.
• Contribute to the development of marketing materials and promotional campaigns.

Skills

Customer service

Communication skills

Multitasking

CRM tools

Education

High school diploma or equivalent

Associate's degree or higher preferred

Tools

CRM software

Job description

Forge South, a metal fabrication company in Charlotte, NC, seeks a Customer Service Representative for a FULL_TIME position. The salary range is $40,000 - $52,200. Applications are accepted until November 23, 2026.

You will handle client inquiries, resolve issues, and ensure smooth communication. Your tasks include order processing, tracking, and delivering exceptional service. You will also assist with client feedback and follow-ups.

You will work in our team in Charlotte, NC. The workplace is a modern facility with a collaborative environment. You will interact with clients, colleagues, and other departments.

The salary range for this position is between $40,000 and $52,200 per year, providing a competitive base pay that can be a significant part of an employee's overall compensation package. Alongside the salary, employees can expect a comprehensive benefits package that includes health insurance, which covers a range of medical services and prescriptions, ensuring that their health needs are met. Retirement plans are also offered, allowing employees to save and invest for their future, with options such as 401(k) plans that match a portion of their contributions. Paid time off is provided, which typically includes vacation days, sick leave, and holidays, giving employees the opportunity to rest and recharge. Additionally, the company may offer professional development opportunities, such as tuition reimbursement or access to online courses and workshops, to help employees enhance their skills and advance their careers. These benefits contribute to a well-rounded compensation package that supports both the employee's financial and personal well-being.

You should have excellent communication skills and a customer-focused mindset. Experience in customer service or related fields is preferred. You should be detail-oriented and able to multitask effectively.

What You Will Do:

• Handle client inquiries and complaints, providing prompt and effective solutions.
• Coordinate with internal teams to ensure timely and accurate order fulfillment.
• Assist in the development and implementation of customer service best practices.
• Monitor customer satisfaction metrics and provide feedback to improve service quality.
• Stay updated with industry trends and best practices in customer service.
• Contribute to the development of marketing materials and promotional campaigns.

What You Bring:

• Previous experience in customer service, preferably in a manufacturing or industrial environment.
• Strong communication and interpersonal skills.
• Excellent problem-solving and conflict resolution abilities.
• Proficiency in using computer systems and software, including CRM tools.
• Ability to work well under pressure and meet tight deadlines.
• High school diploma or equivalent, with a preference for associate's degree or higher.