Manufacturing Customer Service Representative

Staffmark Group; Charlotte (NC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Competitive Weekly Pay

Comprehensive Benefits (medical, den,

Life and Disability Insurance

Optional 401(k) Plan

Supportive Team Environment

Job summary

Staffmark Group is hiring a Manufacturing Customer Service Representative in Charlotte, NC. The role handles customer inquiries via phone, email, and chat, processes orders using ERP/CRM systems, and communicates product details and status to customers.

The position runs Monday–Friday, 8:00 AM–5:00 PM, at a pay rate of $18.00 per hour. Ideal candidates have a high school diploma or GED and 2+ years in customer service or related roles, preferably in a B2B manufacturing setting.

Qualifications

• High school diploma or GED required.
• 2+ years of customer service, inside sales, order entry, or administrative support experience.
• Experience in a B2B, manufacturing, distribution, or industrial environment preferred.
• Strong data entry accuracy and attention to detail.
• Comfortable learning technical product information and specifications.
• Experience using ERP, CRM, or order management systems preferred.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Familiarity with plumbing, valve, industrial, or flow control products is a plus, but not required.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Process and enter customer orders accurately using ERP and CRM systems.
• Assist customers with order status updates, product availability, and technical product questions.
• Coordinate with internal departments to resolve order, inventory, and fulfillment issues.
• Follow up with customers to ensure satisfaction and resolve outstanding concerns.
• Maintain accurate customer records and documentation.
• Learn and develop knowledge of valve and flow control products to better support customers.
• Support internal operations by ensuring customer transactions are completed accurately and efficiently.
• Contribute to team goals related to service, accuracy, and response times.
• Perform additional customer service and administrative duties as assigned.
• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Supportive Team Environment focused on professional growth and customer success.

Skills

Customer service

ERP

CRM

Data entry

Verbal & written communication

Education

High school diploma or GED

Tools

ERP systems

CRM systems

Order management systems

Job description

Manufacturing Customer Service Representative

United States, North Carolina, Charlotte

Sep 29, 2026

Now hiring for a Manufacturing Customer Service Representative

Location: Charlotte, NC

Pay Rate: $18.00 per hour

Schedule: Monday - Friday | 8:00 AM to 5:00 PM

Got People Skills? Turn Them Into Paychecks

Looking for Customer Service Representative jobs in Charlotte where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.

If your skills and experience are a good match for this role please apply today. This opportunity is based on a Manufacturing Customer Service Representative career path and is being offered by Staffmark to qualified candidates.

Education Requirements

• High school diploma or GED required.

Experience Requirements

• 2+ years of customer service, inside sales, order entry, or administrative support experience
• Experience in a B2B, manufacturing, distribution, or industrial environment preferred
• Strong data entry accuracy and attention to detail
• Comfortable learning technical product information and specifications
• Experience using ERP, CRM, or order management systems preferred
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Ability to manage competing priorities in a fast-paced environment
• Familiarity with plumbing, valve, industrial, or flow control products is a plus, but not required

Job Duties

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner
• Process and enter customer orders accurately using ERP and CRM systems
• Assist customers with order status updates, product availability, and technical product questions
• Coordinate with internal departments to resolve order, inventory, and fulfillment issues
• Follow up with customers to ensure satisfaction and resolve outstanding concerns
• Maintain accurate customer records and documentation
• Learn and develop knowledge of valve and flow control products to better support customers
• Support internal operations by ensuring customer transactions are completed accurately and efficiently
• Contribute to team goals related to service, accuracy, and response times
• Perform additional customer service and administrative duties as assigned
• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Supportive Team Environment focused on professional growth and customer success.

"Enjoyed working here. Professional and great people to work with. Pay is decent and employment opportunities are a great fit. Most enjoyable is the flexibility." - Staffmark, Customer Service Representative.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.