Manufacturing CSR: ERP-Savvy Order & Service Pro

Allegiance Staffing; Kings Mountain (NC); On-site; USD 57,308,000 - 63,039,000; Full time

Job summary

Allegiance Staffing in Kings Mountain, NC is seeking a Customer Service Representative to deliver accurate information, process orders, and support multiple departments.

The role requires 2–4 years call-center experience, ERP system familiarity, and strong communication. Proficiency with Microsoft Office and an eye for detail are essential; bilingual (English/Spanish) preferred but not required.

Qualifications

• High school diploma or GED is required.
• 2–4 years of proven Customer Service Representative experience in a call-center environment.
• 2–3 years of ERP system experience.
• Proficiency with Microsoft Office, including Outlook, Excel, and Word.
• Excellent verbal, written, and grammar skills.
• Strong customer-service and customer-satisfaction focus.
• Proven problem-solving and analytical skills.
• Excellent time-management and prioritization skills.
• Ability to work independently and remain self-motivated.
• Strong teamwork and collaboration skills.
• Ability to demonstrate accountability and focus on company goals.

Responsibilities

• Provide timely and accurate information regarding customer orders, order status, and product inquiries.
• Process customer orders, changes, returns, and credits according to established policies and procedures.
• Work closely with Accounts Receivable to resolve disputed credit items.
• Respond to customer inquiries regarding orders, shipments, freight information, and pricing.
• Forward technical inquiries to the appropriate department.
• Communicate customer concerns and service issues to the appropriate team members.
• Partner with the Sales team to meet customer service expectations.
• Maintain accurate and up-to-date customer information and records.
• Receive and appropriately route complaints regarding billing or services.
• Escalate significant customer issues to management when necessary.
• Provide coverage and support for other team members during absences or periods of increased workload.
• Perform additional duties as assigned.

Skills

Customer service

Communication

Call center experience

Time management

Teamwork

Problem solving

Independent work

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

Outlook

SAP

ERP systems

Job description

Allegiance Staffing in Kings Mountain, NC is seeking a Customer Service Representative to deliver accurate information, process orders, and support multiple departments.

The role requires 2–4 years call-center experience, ERP system familiarity, and strong communication. Proficiency with Microsoft Office and an eye for detail are essential; bilingual (English/Spanish) preferred but not required.