Customer Care Specialist - Growth & Mentorship

GetJobSmart; Charlotte (NC); On-site; USD 42,000 - 59,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Performance bonuses

Professional development opportunities

Job summary

Northwind South Inc. in Charlotte, NC is seeking a Customer Service Representative for a full-time role. The position involves handling customer inquiries via calls, emails, and in-person visits, resolving issues, processing orders, and tracking shipments to ensure satisfaction.

Applicants should have strong communication skills, the ability to work under pressure, and a high school diploma. The team emphasizes ownership, continuous improvement, and professional development opportunities within

Qualifications

• High school diploma or equivalent is required.
• Experience in customer service or related field preferred.
• Excellent communication and interpersonal abilities.

Responsibilities

• Answer customer inquiries and provide information about products and services.
• Resolve complaints and issues promptly and professionally.
• Process orders, track shipments, and follow up on inquiries.
• Provide support via phone, email, and in-person interactions.
• Collaborate with sales and marketing to ensure a seamless customer experience.
• Stay informed on industry trends to improve service offerings.
• Contribute to developing customer service best practices.

Skills

Communication skills

Interpersonal skills

Problem-solving

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

Northwind South Inc. in Charlotte, NC is seeking a Customer Service Representative for a full-time role. The position involves handling customer inquiries via calls, emails, and in-person visits, resolving issues, processing orders, and tracking shipments to ensure satisfaction.

Applicants should have strong communication skills, the ability to work under pressure, and a high school diploma. The team emphasizes ownership, continuous improvement, and professional development opportunities within