Manufacturing Customer Support Specialist

Quaker Houghton PA, Inc.; Conshohocken (Montgomery County); On-site; USD 42,000 - 62,000; Full time

Job summary

Quaker Houghton PA, Inc. in Conshohocken, PA is seeking a Customer Service Specialist to provide fast, accurate processing of orders, inquiries and return authorizations in a manufacturing environment.

You will review, process and follow up on orders via telephone, fax, internet, EDI and correspondence, maintain data accuracy, and communicate pricing, shipping status and other updates to customers and stakeholders.

Responsibilities

• Review, process and follow up on orders and inquiries by multiple channels (telephone, fax, internet, EDI and correspondence).
• Communicate pricing, order confirmations and shipping status to customers and stakeholders.
• Proactively review open order reports and coordinate with manufacturing plants or sales.
• Own and maintain customer data and files.

Job description

Quaker Houghton PA, Inc. in Conshohocken, PA is seeking a Customer Service Specialist to provide fast, accurate processing of orders, inquiries and return authorizations in a manufacturing environment.

You will review, process and follow up on orders via telephone, fax, internet, EDI and correspondence, maintain data accuracy, and communicate pricing, shipping status and other updates to customers and stakeholders.