Customer Service Representative

TaskVerse; United States; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Professional development opportunities

Job summary

Synerfac Technical Staffing's client in New Kensington, PA, seeks a Customer Service Representative to ensure smooth communication with customers, manage orders, resolve inquiries, and support logistics. The role requires attention to detail, proactive multitasking in a fast-paced environment, with occasional travel to support customer needs and operations.

This position offers growth in customer service, logistics, and manufacturing processes, with a competitive benefits package and

Qualifications

• Experience in customer service, preferably in manufacturing/logistics.
• High school diploma or equivalent required; further education in customer service preferred.
• General computer operations and familiarity with standard office software.

Responsibilities

• Communicate with customers to address inquiries, resolve complaints, and provide order/product support.
• Process orders, expediting shipments, and updating delivery statuses for customer accounts.
• Maintain records of interactions, orders, and inventory levels for data integrity.
• Coordinate with internal teams to monitor inventory and manage stock changes.
• Track performance metrics like on-time delivery and customer satisfaction for improvement.

Skills

Customer service experience

Strong communication

Multitasking

Independent work

Travel willingness

Physical endurance

Education

High school diploma or equivalent

Customer service certification (preferred)

Tools

Office software

Job description

About The Company

Synerfac Technical Staffing is a leading staffing firm specializing in providing innovative workforce solutions across various industries. With a strong commitment to connecting talented professionals with reputable organizations, Synerfac prides itself on delivering exceptional service and tailored staffing strategies. Our client in the manufacturing sector, based in New Kensington, PA, is renowned for its commitment to quality and excellence in plastic manufacturing. They focus on producing high-quality plastic components and maintaining a dynamic work environment that fosters growth, innovation, and operational excellence.

About The Role

The Customer Service Representative role is a vital position within our client's manufacturing operation, responsible for ensuring seamless communication and support between the company and its customers. This role involves managing customer accounts, processing orders, resolving inquiries, and supporting logistical operations to ensure customer satisfaction and operational efficiency. The ideal candidate will be detail-oriented, proactive, and capable of handling multiple responsibilities in a fast-paced environment. This position offers an excellent opportunity to contribute to a growing organization while developing your skills in customer service, logistics, and manufacturing processes. The role may require occasional travel to support customer needs and company operations.

Qualifications

• High school diploma or equivalent; additional education or certification in customer service or related fields is preferred.
• Proven experience in customer service, preferably within manufacturing or logistics environments.
• Proficiency in general computer operations and familiarity with standard office software.
• Strong communication skills, both verbal and written, with the ability to follow instructions accurately.
• Ability to work independently with minimal supervision and handle multiple priorities effectively.
• Willingness to work overtime as needed to meet business demands.
• Physical ability to lift up to 25 lbs and perform manual tasks as required.
• Knowledge of inventory management, order processing, and logistics procedures is a plus.

Responsibilities

• Communicate effectively with customers to address inquiries, resolve complaints, and provide support regarding orders, delivery, and product information.
• Manage customer accounts efficiently, including processing orders, expediting shipments, and updating delivery statuses.
• Maintain accurate records of customer interactions, orders, and inventory levels to ensure data integrity.
• Coordinate with internal teams to monitor inventory levels, manage obsolete stock, and implement product revisions or material changes.
• Track and analyze performance metrics such as on-time delivery and customer satisfaction to identify areas for improvement.
• Monitor customer orders throughout the entire process, ensuring timely fulfillment and addressing any issues proactively.
• Assist in maintaining standard office practices, documentation, and reporting procedures.
• Perform additional duties as assigned to support a productive and efficient work environment, including supporting logistics and operational tasks.
• Willingness to travel as required to support customer needs and company operations.

Benefits

Our client offers a competitive benefits package that includes health insurance, retirement plans, paid time off, and opportunities for professional development. Employees are encouraged to grow within the organization through ongoing training and career advancement initiatives. The company fosters a collaborative work environment that values innovation, integrity, and excellence. Additionally, employees benefit from a supportive team culture, flexible work arrangements where applicable, and recognition programs that reward outstanding performance.

Equal Opportunity

Synerfac Technical Staffing and our client are committed to creating an inclusive environment and are proud to be an equal opportunity employer. We do not discriminate based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic. We believe diversity enhances our workplace and are dedicated to providing equal employment opportunities to all qualified applicants.