Customer Service Pro: Fast-Paced Support & Growth

ESCO Retail; Henderson, Northern (NV, KY); Hybrid; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical insurance after 60 days

401(k) with match after one year

Employee Stock Ownership Plan after a1

Paid holidays and generous PTO

Floating holidays

Day Shift

Job summary

EURPAC Service, Inc. in Dunmore, PA seeks a Customer Service Representative to join our team. You will handle order entry, process returns for defective or wrong shipments, and communicate with manufacturers and internal teams to resolve issues.

The role emphasizes timely responses, accurate data entry, and collaboration with VP’s and sales staff. A fast-paced, supportive environment with growth opportunities is offered.

Qualifications

• Must have good attendance.
• Must have a positive attitude and ability to work well with others.
• Must possess a sense of urgency and ability to prioritize.
• Must be able to multitask.
• Must have good organizational skills.
• Must have excellent communication skills and the ability to adjust to a given situation and/or personality.

Responsibilities

• Order Entry and Finalizing.
• Return authorizations for defective or wrong shipments.
• Product issues: pricing, availability, upc codes, case packs.
• Communication with VP’s manufacturers, exchange personnel, exchange buying offices, sales reps, via email, phone, or fax for resolution of any problems.
• Resolve any issues with orders once the order has been processed and forwarded.
• Document and retain any communication regarding a given issue.
• Answer all incoming calls to be handled or forwarded to representatives.
• Special projects and other tasks that may be assigned as needed.

Skills

Good attendance

Positive attitude

Urgency and prioritization

Multitasking

Organizational skills

Excellent communication

Tools

Windows

Job description

EURPAC Service, Inc. in Dunmore, PA seeks a Customer Service Representative to join our team. You will handle order entry, process returns for defective or wrong shipments, and communicate with manufacturers and internal teams to resolve issues.

The role emphasizes timely responses, accurate data entry, and collaboration with VP’s and sales staff. A fast-paced, supportive environment with growth opportunities is offered.