Manufacturing Customer Service & Order Coordinator

Summer Converting; Salisbury (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Summer Converting is seeking a Customer Service / Front Office Representative to support daily administrative and production activities in a manufacturing setting. You will receive and process customer orders, enter data into company systems, prepare documents for production and shipping, and liaise with customers and internal teams.

The ideal candidate is organized, detail-oriented, and comfortable managing multiple priorities while maintaining accurate records.

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service, office administration, or order entry experience preferred.
• Proficiency with Microsoft Excel and Microsoft Office.

Responsibilities

• Receive customer orders by phone, email, and other communication methods.
• Enter customer orders accurately into the company system.
• Review orders for accuracy including product specifications, quantities, pricing, delivery requirements, and customer information.
• Communicate with customers regarding orders, delivery schedules, product information, and order status.
• Coordinate requirements with Production, Shipping, Sales, and Management.
• Prepare, print, and distribute work orders, production documents, and shipping paperwork.
• Maintain accurate customer and order records.
• Assist with invoicing, purchase orders, accounts receivable/payable paperwork.

Skills

Customer service

Excel

Office software

Communication

Time management

Detail oriented

Education

High school diploma or equivalent

Tools

ERP software

Order entry system

Job description

Summer Converting is seeking a Customer Service / Front Office Representative to support daily administrative and production activities in a manufacturing setting. You will receive and process customer orders, enter data into company systems, prepare documents for production and shipping, and liaise with customers and internal teams.

The ideal candidate is organized, detail-oriented, and comfortable managing multiple priorities while maintaining accurate records.