Customer Service Representative - Manufacturing

Tower Extrusions, LLC; Wylie (TX); On-site; USD 32,000 - 45,000; Full time

Job summary

Tower Extrusions, LLC is seeking a Customer Service Representative to join our manufacturing team in Texas. You will handle customer order entry, data entry, and regular communication by email and phone to keep orders moving and customers informed.

You should be organized, detail-oriented, and capable of working independently in a fast-paced environment. Training will be provided for our products and processes, and manufacturing experience is a plus.

Qualifications

• Strong computer and data-entry skills.
• Microsoft Excel proficiency.
• Excellent written and verbal communication.
• Strong attention to detail.
• Organized and thorough.
• Self-motivated and able to work independently.
• Quick learner who is willing to learn our products and processes.
• Customer service experience preferred.
• Manufacturing experience is a plus, but we’re willing to train the right person.

Responsibilities

• Process customer orders and data entry accurately.
• Communicate with customers by email and phone.
• Provide order status and lead-time updates.
• Coordinate with production, scheduling, and shipping.
• Review orders for accuracy.
• Follow up on open items and customer requests.
• Maintain organized records and documentation.
• Manage multiple priorities in a fast-paced environment.

Skills

Data entry

Communication

Attention to detail

Organization

Independent work

Fast learner

Customer service experience

Manufacturing exp

Tools

Microsoft Excel

Job description

Description

We're looking for a Customer Service Representative to join our manufacturing team!

If you're someone who is organized, thorough, dependable, and a self-starter, this could be a great opportunity. We're looking for a quick learner who enjoys working with customers, solving problems, and keeping things moving.

What you'll be doing:

• Customer order entry and data entry
• Customer communication by email and phone
• Providing order status and lead-time updates
• Coordinating with production, scheduling, and shipping
• Reviewing orders for accuracy
• Following up on open items and customer requests
• Maintaining organized records and documentation
• Managing multiple priorities in a fast-paced environment

Requirements

What we're looking for:

• Strong computer and data-entry skills
• Microsoft Excel proficiency
• Excellent written and verbal communication
• Strong attention to detail
• Organized and thorough
• Self‑motivated and able to work independently
• Quick learner who is willing to learn our products and processes
• Customer service experience preferred
• Manufacturing experience is a plus, but we’re willing to train the right person

We’re looking for someone who takes ownership, follows through, asks questions, and takes pride in doing things right.