Customer Service Representative - Manufacturing

Tower Extrusions Ltd.; Wylie, Northern (TX, KY); Hybrid; USD 34,000 - 50,000; Full time

Job summary

Tower Extrusions Ltd. in Texas is seeking a Customer Service Representative to join our manufacturing team. You will be responsible for order entry and data input, communicating with customers by email and phone, and providing timely status updates.

Coordinate with production, scheduling, and shipping to ensure on-time deliveries. We value organization, attention to detail, and strong communication, and will train the right candidate with manufacturing exposure.

Qualifications

• Strong computer and data-entry skills.
• Excellent written and verbal communication.
• Microsoft Excel proficiency.
• Strong attention to detail.
• Organized and thorough.
• Self-motivated and able to work independently.
• Quick learner who is willing to learn our products and processes.
• Customer service experience preferred.
• Manufacturing experience is a plus; training may be provided.

Responsibilities

• Enter customer orders and data into systems.
• Communicate with customers by email and phone.
• Provide order status and lead-time updates.
• Coordinate with production, scheduling, and shipping.
• Review orders for accuracy.
• Follow up on open items and customer requests.
• Maintain organized records and documentation.
• Manage multiple priorities in a fast-paced environment.

Skills

Data entry

Written communication

Verbal communication

Attention to detail

Organizational skills

Self-motivated

Independent work

Quick learner

Customer service experience

Manufacturing exposure

Tools

Microsoft Excel

Job description

Description

We're looking for a Customer Service Representative to join our manufacturing team!

If you're someone who is organized, thorough, dependable, and a self-starter, this could be a great opportunity. We're looking for a quick learner who enjoys working with customers, solving problems, and keeping things moving.

What you'll be doing:

• Customer order entry and data entry
• Customer communication by email and phone
• Providing order status and lead-time updates
• Coordinating with production, scheduling, and shipping
• Reviewing orders for accuracy
• Following up on open items and customer requests
• Maintaining organized records and documentation
• Managing multiple priorities in a fast-paced environment

Requirements

What we're looking for:

• Strong computer and data-entry skills
• Microsoft Excel proficiency
• Excellent written and verbal communication
• Strong attention to detail
• Organized and thorough
• Self‑motivated and able to work independently
• Quick learner who is willing to learn our products and processes
• Customer service experience preferred
• Manufacturing experience is a plus, but we’re willing to train the right person

We’re looking for someone who takes ownership, follows through, asks questions, and takes pride in doing things right.