Manufacturing CSR: Outbound, Issue Solver, & Support

Ideal Tridon Group; Springfield (MO); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

401(k)

Paid Holidays

Disability Insurance

PTO

Job summary

Foster Manufacturing in Springfield, MO is seeking a high-energy Customer Service Representative to join our team. You will act as a liaison with customers, handle administrative tasks, provide product information, resolve issues, and make outbound calls to accounts.

The role emphasizes building relationships, accurate order entry, coordinating with production and scheduling to determine ship dates, and maintaining high service levels in a fast-paced manufacturing environment.

Qualifications

• Proven customer support experience or experience as a client service representative.
• Must have direct customer service experience or have worked in a manufacturing environment.
• Track record of over-achieving quota.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Comfortable making outbound calls to customers.
• Excellent communication.
• Ability to multi-task, prioritize, and manage time effectively.
• Proficient in Excel & creating spreadsheet.

Responsibilities

• Manage large amounts of incoming calls
• Print orders, organize back orders, file paperwork, mail invoices
• Meet personal/customer service team sales targets and call handling quotas
• Work closely with the Production Scheduler to determine new ship dates for customers
• Enter customer orders accurately & efficiently
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Generate leads: Make outbound calls to new & existing accounts
• Follow communication procedures, guidelines, and policies
• Updating Data from ERP System
• Performs other related or additional duties as assigned

Skills

Customer support

Outbound calls

Communication skills

Phone handling

CRM familiarity

Excel

Multitasking

Teamwork

Time management

Education

High school diploma or equivalent

Tools

CRM systems

ERP system

Job description

Foster Manufacturing in Springfield, MO is seeking a high-energy Customer Service Representative to join our team. You will act as a liaison with customers, handle administrative tasks, provide product information, resolve issues, and make outbound calls to accounts.

The role emphasizes building relationships, accurate order entry, coordinating with production and scheduling to determine ship dates, and maintaining high service levels in a fast-paced manufacturing environment.