Customer Service Assistant

ELEVANCE NYC; New York (NY); On-site; USD 35,000 - 45,000; Full time

Job summary

A customer-focused organization in Manhattan is seeking a Customer Service Representative to ensure positive customer experiences. Responsibilities include assisting customers with inquiries, addressing complaints, and maintaining detailed records. The ideal candidate is strong in communication, detail-oriented, and can handle pressure. This on-site role is an excellent opportunity for those passionate about customer service.

Qualifications

• Excellent communication skills to assist customers effectively.
• Capacity to solve problems and think critically in high-pressure situations.
• Detail-oriented mindset for maintaining customer records.

Responsibilities

• Assist customers with inquiries and details about products/services.
• Handle complaints effectively and provide solutions.
• Maintain detailed and accurate customer records.
• Collaborate with other departments to escalate issues.
• Engage in ongoing training and improvement initiatives.

Skills

Strong communication and interpersonal skills

Problem-solving mindset

Ability to handle stressful situations

Detail-oriented and organized

Job description

Customer Service Representative

Location: Manhattan, NY (On-Site) NO REMOTE

We are seeking a Customer Service Representative to join our team in Manhattan!

In this role, you will serve as the first point of contact for our customers, ensuring a smooth and positive experience. Your main goal will be to address inquiries, resolve concerns, and provide top-tier.

Responsibilities

• Assist customers with inquiries and product/service details.
• Handle customer complaints and provide effective solutions.
• Maintain detailed and up-to-date customer records.
• Work closely with other departments to escalatie issues when necessary.
• Participate in ongoing training and improvement initiatives.

Qualifications

• Strong communication and interpersonal skills.
• Problem-solving mindset with the ability to think on your feet.
• Ability to handle stressful situations with professionalism.
• Detail-oriented and organized.
• Prior experience in customer service is a plus but not required.

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