Mandarin Immigration Hotline Specialist

Catholic Charities, Archdiocese of New York; New York (NY); On-site; USD 37,000 - 41,000; Full time

Job summary

Catholic Charities, Archdiocese of New York seeks a Hotline Counselor for Mandarin speakers at 80 Maiden Lane, New York, NY. This full-time, non-exempt position supports callers with immigration information and referrals.

Under supervision, you will handle urgent cases, coordinate rapid responses, and stay current on immigration policy developments. The role emphasizes multilingual communication and compassionate service to immigrant communities.

Qualifications

• Graduation from an accredited college or university, or equivalent professional training and experience.
• Previous experience handling immigration hotline calls preferred.
• Previous experience as an immigration counselor or paralegal, or demonstrated experience with immigration law, preferred.

Responsibilities

• Answer calls on the Immigration Legal Support Hotline and provide general information regarding immigration procedures, policies, and developments.
• Collaborate with the Director of Hotline Operations, Hotline Director, and other Team Coordinators to respond to rapid response calls, including urgent requests from individuals facing removal.
• Handle rapid response requests by gathering information, assessing needs, coordinating referrals, and completing follow-ups.
• Schedule appointments, provide references, and complete Rapid Response requests accurately and timely.
• Share pro se resources and Know Your Rights information for time-sensitive removal matters.

Skills

Bilingual English/Mandarin

Strong communication

High-volume calls handling

Education

Bachelor's degree

Job description

Catholic Charities, Archdiocese of New York seeks a Hotline Counselor for Mandarin speakers at 80 Maiden Lane, New York, NY. This full-time, non-exempt position supports callers with immigration information and referrals.

Under supervision, you will handle urgent cases, coordinate rapid responses, and stay current on immigration policy developments. The role emphasizes multilingual communication and compassionate service to immigrant communities.