Manager Ticketing Services

Ohio State University; Columbus (OH); On-site; USD 45,000 - 60,000; Full time

Job summary

The Ohio State University is seeking a Manager of Ticketing Services to enhance fan experiences by delivering outstanding customer service across phone, email, live chat, and in-person channels. The role oversees ticket operations for events, including programming, inventory management, and fulfillment, while coordinating with sales, marketing, and event staff.

This position is based at the Schottenstein Center and requires leadership of student staff, with varying shifts and a commitment to

Qualifications

• Bachelor's degree or equivalent experience.

Responsibilities

• Assist with implementation and maintenance of customer service standards and procedures to enhance fan experience.
• Coordinate account maintenance, ticket fulfillment, exchanges, and accessibility accommodations.
• Maintain communications across phone, email, live chat and in-person interactions for consistent service delivery.
• Collaborate with Athletics Digital team to update ticketing webpages and online information.
• Oversee ticket operations for events, including programming, invoicing, inventory, distribution and reporting.

Education

Bachelor's degree

Job description

## Manager Ticketing ServicesApplylocations: Columbus Campustime type: Full timeposted on: Posted Todayjob requisition id: R156811Screen reader users may encounter difficulty with this site. For assistance with applying, please contact [e-mail]. If you have questions while submitting an application, please review these frequently asked questions.**Current Employees and Students:**If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process.Welcome to The Ohio State University's career site. We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:* Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.* Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.## Job Title:Manager Ticketing Services## Department:Athletics | Ticket Office**Job Description**The Manager, Ticketing Services supports customer service and ticket operations for Ohio State Athletics by assisting ticket holders, managing assigned event responsibilities, and contributing to the delivery of a high-quality fan experience. This position serves as a primary resource for ticket holders and constituents, providing service through phone, email, live chat, and in-person interactions while fostering a positive and customer-focused experience. Assists with the implementation and maintenance of customer service standards, communication strategies, and operational procedures designed to enhance the fan experience and support department goals. Responsibilities include resolving customer issues, coordinating account maintenance and ticket fulfillment activities, facilitating ticket exchanges and accessibility accommodations, and ensuring accurate and timely communication across all customer touchpoints. Monitors customer interactions, service metrics, and feedback trends to identify opportunities for continuous improvement and operational efficiency. Maintains automated phone and chat messaging systems, customer service knowledge resources, and related content to support accurate and consistent service delivery. Collaborates with the Athletics Digital team to maintain and update ticketing-related webpages and online customer information.The Manager oversees ticket operations for assigned events, including event programming, invoicing, inventory management, allocation, distribution, reporting, reconciliation, and fulfillment. This role collaborates closely with sales, marketing, development, business operations, and event management staff to ensure successful event execution and achievement of departmental objectives. Additionally, this position supports customer service and operational functions at home football games, concerts, and special events at Ohio Stadium and other Athletics venues; provides leadership and guidance to student employees; and assists the ticket office management team with operational initiatives, process improvements, and special projects.Ohio State Athletics fosters a fast-paced, collaborative, and innovative environment where continuous improvement, adaptability, and exceptional customer service are highly valued.**Minimum Required Qualifications**Bachelor's degree or equivalent experience. 0 years of relevant experience required. 0-2 years of relevant experience preferred.**Function:** Athletics**Sub-Function:** Athletic Ticketing Operations**Career Band:** Specialized**Career Level:** S1## Additional Information:## Location:Schottenstein Center (0081)## Position Type:Regular## Scheduled Hours:40## **Shift:**Varying Shifts***Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.***