Ticketing Services Coordinator

The Ohio State University; Columbus (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

The Ohio State University in Columbus seeks a Ticketing Services Coordinator to support ticketing operations and customer service initiatives across events in Ohio Stadium and other Athletics venues. You will assist with customer inquiries via phone, email, live chat, and in person, handling invoicing, order fulfillment, and ticket management.

This role requires strong organizational and communication skills, the ability to work extended hours including evenings and weekends, and experience with

Qualifications

• Experience in ticketing operations and customer service management.
• Strong organizational skills and a commitment to customer service; possess effective communication and interpersonal skills.
• Position requires ability to work extended hours including evenings and weekends.
• Bachelor's level degree or equivalent combination of education and experience.

Responsibilities

• Manage ticket operations for assigned sports/events including invoicing, allocation, distribution, and reporting.
• Support sales, marketing, development, and event operations with ticketing needs and customer service.
• Supervise student staff and assist with home football games and select concerts/special events.
• Maintain public-facing communications and ticketing pages and ensure accurate invoicing and reconciliation.

Skills

Customer service management

Organizational skills

Communication skills

Interpersonal skills

Evenings/weekends flexibility

Education

High School diploma or GED

Bachelor's degree or equivalent

Tools

Archtics

TM Host

Event Management Tool

TM1

Job description

Job Title: Ticketing Services Coordinator Department: Athletics | Ticket Office

Job Description

The Ticketing Services Coordinator provides support for ticketing operations as well as assists the customer service team in coordinating customer service initiatives and communications. Provides support to customers via phone, email, live chat, and in person with various ticket office interactions including general inquiries, invoicing, order fulfillment, ticket management and issue resolution during events. Responds to customer concerns and resolves or escalates complaints through the appropriate channels. Maintains public-facing communications including ticketing web pages and automated messaging within phone and chat systems. Follows procedures and guidelines relating to customer service, communication, and database maintenance, and participates in ongoing customer service training and resource development for enhancing the customer experience. Manages ticket operations for assigned sports and/or events when needed including programming, invoicing, allocation, distribution, reconciliation and reporting, and coordinating ticketing needs for sales, marketing, development, and event operations. Supports ticket office management team with other functions including operational and customer service duties at home football games and select concerts/special events in Ohio Stadium and other Athletics venues, and supervision of student staff. Performs other duties as assigned. This position works in a fast-paced, creative, and collaborative team environment where change is embraced, and innovation is encouraged.

Minimum Education Required

High School diploma or GED. Certification or vocational training may be preferred. 1 year of relevant experience required. 2-4 years of relevant experience preferred.

Preferred Education Desired

Bachelor's level degree or equivalent combination of education and experience.

Required Qualifications

Experience in ticketing operations and customer service management. Strong organizational skills and a commitment to customer service; possess effective communication and interpersonal skills for interacting with a diverse group of constituents. Position requires ability to work extended hours including evenings and weekends.

Desired Qualifications

Operational experience with Ticketmaster suite of ticket-related platforms, including Archtics, TM Host, Event Management Tool (EMT) and TM1 (Sales, Entry, Reports, Engagement).

FUNCTION: Athletics

SUB-FUNCTION: Athletic Operations

CAREER BAND: Technical

CAREER LEVEL: T2

Additional Information: Location: Schottenstein Center (0081) Position Type: Term (Fixed Term) Scheduled Hours: 40 Shift: Varying Shifts

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.