Supervisor - Specialized

The Ohio State University; North Carolina; On-site; USD 2,066,000 - 3,444,000; Full time

Job summary

The Ohio State University invites applications for the Supervisor - Specialized role within the Schottenstein Center Guest Services Administration. The position focuses on providing excellent guest service, supervising event staff, and coordinating security operations across backstage, barricade, and stadium areas.

You will liaise with tour security, visiting teams, officials, and external partners, schedule and verify staff attendance, and participate in emergency drills and staff coaching to

Qualifications

• Must be 18 years of age or older
• Minimum 5 years of experience as an event staff member, or equivalent
• Minimum 3 years working in specialized area of responsibility (backstage security, barricade/stage security, field/court security, Welcome Center, Ohio Stadium Tours)
• Experience managing others
• Ability to stand for 4 hours or more, indoors and outdoors, rain or shine
• Ability to maintain a positive attitude at events at all times
• Ability to listen and satisfy guests
• Ability to maintain open communication with Event Management staff
• Interest in working with guests and staff of varying backgrounds
• Excellent verbal communication skills
• Excellent problem solving ability

Responsibilities

• Provide excellent guest service to fans attending events
• Supervise staff within specialized area of operation
• Coordinate with outside entities (tour security/management, visiting teams)
• Schedule event staff for assigned athletic or special events
• Verify staff attendance and complete timesheets
• Attend annual Operations Meetings
• Participate in emergency drills or safety exercises
• Provide coaching and training to staff in your area
• Enforce policies in the Event Staff Pocket Guide/Manual
• Oversee ticket scanning and security checks
• Assist guests to their seats and amenities
• Direct guests to services outside the facility
• Enforce NCAA/Conference/University rules
• Be an advocate for OSU Athletics & Schottenstein Center

Skills

Guest service

Staff supervision

Event scheduling

Verbal communication

Problem solving

Liaison skills

Security awareness

Job description

Current Employees and Students:

If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process.

Welcome to The Ohio State University’s career site. We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:

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Job Title:

Supervisor - Specialized

Department:

Business Advancement | Schottenstein Center Guest Services Administration-JM

Responsibilities

• Provide excellent guest service to fans attending Ohio State events

• Responsible for specialized area of event operations (backstage security, barricade/stage security, field/court security, Welcome Center, Ohio Stadium Tours)

• Provide direct supervision and oversight of event staff within specialized area of operation

• Act as a liaison with outside entities (tour security/management, visiting teams and coaches, officials, Learfield, etc.)

• Supervise multiple sport seasons (such as baseball, wrestling, lacrosse, etc.)

• Schedule event staff during an assigned athletic or special event, based on deployments provided by Event Management staff

• Verify attendance of staff and complete timesheets for events

• Attend annual Operations Meetings for assigned sports

• Participate in emergency drills or table top exercises produced by the Department of Public Safety

• Provide direct supervision to assigned crew of event staff at each event

• Ensure excellent guest service is being provided to guests by your staff

• Act as a second level of support to event staff to resolve guest issues in your assigned area

• Provide direct coaching and training to the staff assigned to your area

• Ensure that the staff assigned to you comply with policies & procedures included in the Event Staff Pocket Guide/Manual

• Scanning, counting and checking tickets at athletic contests and special events

• Conducting security screening of guests entering our facilities

• Provide excellent guest service to fans attending Ohio State events

• Directing and assisting guests to their seats or to find other amenities provided inside the facility

• Directing and assisting guests to services outside of the facility (roadways, restaurants, hotels, etc.)

• Assist with the enforcement of NCAA, Conference, University, and Athletic Department rules and regulations

• Recognize and check credentials, limit access to restricted areas of facilities

• Be an expert of and an advocate for Ohio State Athletics & the Schottenstein Center

Qualifications

• Must be 18 years of age or older

• Minimum 5 years of experience as an event staff member, or equivalent

• Minimum 3 years working in specialized area of responsibility (backstage security, barricade/stage security, field/court security, Welcome Center, Ohio Stadium Tours)

• Experience managing others

• Must be able to stand on your feet for 4 hours or more, indoors and outdoors, rain or shine

• Ability to maintain a positive attitude at events at all times

• Ability to focus on listening and satisfying our guests

• Ability to maintain and support open communication with Event Management staff

• An interest in working with guests and fellow staff of varying backgrounds

• Excellent verbal communication skills

• Excellent problem solving ability

Additional Information:

Location:

Schottenstein Center (0081)

Position Type:

Intermittent

Scheduled Hours:

0.2

Shift:

Varying Shifts

_ Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process. _

The university is an equal opportunity employer, including veterans and disability.