Ticketing Services Manager — Fan Experience

The Ohio State University; Columbus (OH); On-site; USD 60,000 - 85,000; Full time

Job summary

The Ohio State University in Columbus, OH seeks a Manager, Ticketing Services to support customer service and ticket operations for Athletics. You will assist ticket holders via phone, email, live chat, and in-person, ensuring a high-quality fan experience while guiding ticket fulfillment, exchanges, and accessibility accommodations.

Lead event programming, inventory management, and reporting with cross-functional teams to achieve department goals. Background checks may apply.

Qualifications

• Bachelor's degree or equivalent experience.
• 0 years of relevant experience required; 0-2 years preferred.
• Location: Schottenstein Center (0081) in Columbus, OH.

Responsibilities

• Provide exceptional customer service across phone, email, live chat, and in-person interactions.
• Assist with ticket fulfillment, exchanges, and accessibility accommodations.
• Collaborate with Athletics Digital team to update ticketing webpages and online information.
• Oversee ticket operations for assigned events, including programming, inventory, reporting, and fulfillment.

Education

Bachelor's degree or equivalent experience

Job description

The Ohio State University in Columbus, OH seeks a Manager, Ticketing Services to support customer service and ticket operations for Athletics. You will assist ticket holders via phone, email, live chat, and in-person, ensuring a high-quality fan experience while guiding ticket fulfillment, exchanges, and accessibility accommodations.

Lead event programming, inventory management, and reporting with cross-functional teams to achieve department goals. Background checks may apply.