Ticketing Operations & Customer Experience Coordinator

The Ohio State University; Columbus (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

The Ohio State University in Columbus seeks a Ticketing Services Coordinator to support ticketing operations and customer service initiatives across events in Ohio Stadium and other Athletics venues. You will assist with customer inquiries via phone, email, live chat, and in person, handling invoicing, order fulfillment, and ticket management.

This role requires strong organizational and communication skills, the ability to work extended hours including evenings and weekends, and experience with

Qualifications

• Experience in ticketing operations and customer service management.
• Strong organizational skills and a commitment to customer service; possess effective communication and interpersonal skills.
• Position requires ability to work extended hours including evenings and weekends.
• Bachelor's level degree or equivalent combination of education and experience.

Responsibilities

• Manage ticket operations for assigned sports/events including invoicing, allocation, distribution, and reporting.
• Support sales, marketing, development, and event operations with ticketing needs and customer service.
• Supervise student staff and assist with home football games and select concerts/special events.
• Maintain public-facing communications and ticketing pages and ensure accurate invoicing and reconciliation.

Skills

Customer service management

Organizational skills

Communication skills

Interpersonal skills

Evenings/weekends flexibility

Education

High School diploma or GED

Bachelor's degree or equivalent

Tools

Archtics

TM Host

Event Management Tool

TM1

Job description

The Ohio State University in Columbus seeks a Ticketing Services Coordinator to support ticketing operations and customer service initiatives across events in Ohio Stadium and other Athletics venues. You will assist with customer inquiries via phone, email, live chat, and in person, handling invoicing, order fulfillment, and ticket management.

This role requires strong organizational and communication skills, the ability to work extended hours including evenings and weekends, and experience with