Manager Ticketing Services

The Ohio State University; Center (AL); On-site; USD 50,000 - 75,000; Full time

Job summary

The Ohio State University is seeking a Manager Ticketing Services to support customer service and ticket operations for athletics events. You will assist ticket holders, manage event responsibilities, and help deliver a high-quality fan experience across phone, email, live chat, and on-site interactions.

Responsibilities include maintaining service standards, coordinating exchanges, and ensuring accurate communication across touchpoints.

Qualifications

• Bachelor's degree or equivalent experience is required; 0 years of relevant experience required; 0-2 years preferred.

Responsibilities

• Provide customer service and ticket operations support for Ohio State Athletics through multiple channels.
• Assist with ticket exchanges, account maintenance and fulfillment activities.
• Coordinate communications across phone, email, live chat, and in-person interactions to ensure a high-quality fan experience.
• Collaborate with the Athletics Digital team to maintain and update ticketing webpages and online information.

Skills

Customer service

Communication

Multichannel support

Ticketing software

Education

Bachelor's degree or equivalent experience

Tools

Ticketing software

Job description

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Job Title: Manager Ticketing Services

Department: Athletics | Ticket Office

Job Description

The Manager, Ticketing Services supports customer service and ticket operations for Ohio State Athletics by assisting ticket holders, managing assigned event responsibilities, and contributing to the delivery of a high-quality fan experience. This position serves as a primary resource for ticket holders and constituents, providing service through phone, email, live chat, and in-person interactions while fostering a positive and customer-focused experience. Assists with the implementation and maintenance of customer service standards, communication strategies, and operational procedures designed to enhance the fan experience and support department goals. Responsibilities include resolving customer issues, coordinating account maintenance and ticket fulfillment activities, facilitating ticket exchanges and accessibility accommodations, and ensuring accurate and timely communication across all customer touchpoints. Monitors customer interactions, service metrics, and feedback trends to identify opportunities for continuous improvement and operational efficiency. Maintains automated phone and chat messaging systems, customer service knowledge resources, and related content to support accurate and consistent service delivery. Collaborates with the Athletics Digital team to maintain and update ticketing-related webpages and online customer information.

The Manager oversees ticket operations for assigned events, including event programming, invoicing, inventory management, allocation, distribution, reporting, reconciliation, and fulfillment. This role collaborates closely with sales, marketing, development, business operations, and event management staff to ensure successful event execution and achievement of departmental objectives. Additionally, this position supports customer service and operational functions at home football games, concerts, and special events at Ohio Stadium and other Athletics venues; provides leadership and guidance to student employees; and assists the ticket office management team with operational initiatives, process improvements, and special projects.

Ohio State Athletics fosters a fast-paced, collaborative, and innovative environment where continuous improvement, adaptability, and exceptional customer service are highly valued.

Minimum Required Qualifications

Bachelor's degree or equivalent experience. 0 years of relevant experience required. 0-2 years of relevant experience preferred.

Location: Schottenstein Center (0081)

Position Type: Regular

Scheduled Hours: 40

Shift: Varying Shifts

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.