Athletics Ticketing & Fan Experience Manager

Ohio State University; Columbus (OH); On-site; USD 45,000 - 60,000; Full time

Job summary

The Ohio State University is seeking a Manager of Ticketing Services to enhance fan experiences by delivering outstanding customer service across phone, email, live chat, and in-person channels. The role oversees ticket operations for events, including programming, inventory management, and fulfillment, while coordinating with sales, marketing, and event staff.

This position is based at the Schottenstein Center and requires leadership of student staff, with varying shifts and a commitment to

Qualifications

• Bachelor's degree or equivalent experience.

Responsibilities

• Assist with implementation and maintenance of customer service standards and procedures to enhance fan experience.
• Coordinate account maintenance, ticket fulfillment, exchanges, and accessibility accommodations.
• Maintain communications across phone, email, live chat and in-person interactions for consistent service delivery.
• Collaborate with Athletics Digital team to update ticketing webpages and online information.
• Oversee ticket operations for events, including programming, invoicing, inventory, distribution and reporting.

Education

Bachelor's degree

Job description

The Ohio State University is seeking a Manager of Ticketing Services to enhance fan experiences by delivering outstanding customer service across phone, email, live chat, and in-person channels. The role oversees ticket operations for events, including programming, inventory management, and fulfillment, while coordinating with sales, marketing, and event staff.

This position is based at the Schottenstein Center and requires leadership of student staff, with varying shifts and a commitment to