Manager, Scheduling

Ohio State University; Columbus (OH); On-site; USD 85,000 - 115,000; Full time

Job summary

The Ohio State University Medical Center is seeking a Manager of Scheduling to lead the James Ambulatory Scheduling team. You will supervise staff, ensure accurate patient scheduling, and drive data-driven process improvements across scheduling workflows.

You will collaborate with clinical and administrative leaders to ensure regulatory compliance and reliable access to care, while guiding projects, budgets and outcome measurements to enhance patient experience and reimbursement accuracy.

Qualifications

• Bachelor's degree in business administration or healthcare field or equivalent combination of education and experience.
• 5 years of relevant experience required.
• 8-12 years of health care experience preferred.
• Demonstrated successful leadership, supervisory and management skills.
• Computer experience required.
• Knowledge of applications and systems and demonstrates proficiency.
• Strong verbal, written and presentation skills.
• Sense of professionalism, ability to win confidence of those at various levels of the organization.

Responsibilities

• Manage, guide, coach and evaluate the work performance of the staff in Patient Access for The James.
• Monitor and ensure the accuracy of scheduling and efficacy of processes through reports.
• Collect and coordinate QA data, process analysis and monitoring, developing reporting mechanisms and measuring customer satisfaction.
• Manage projects related to the product line and resolve identified issues to improve outcomes.
• Assist with development of budgets and implementation of new programs; ensure outcome measurements and regulatory compliance.

Skills

Leadership and supervision

Scheduling/coordination

Communication skills

Computer systems literacy

Education

Bachelor's degree in business administration or healthcare

Job description

Job Title

Manager, Scheduling

Department

James | James Ambulatory Scheduling

Scope of Position

The Ohio State University Medical Center is committed to improving access and service to customers. The Manager functions as an integral member of the health care team to reflect a culture of cooperation, enthusiasm and mutual respect. The Manager operationalizes the strategic plan of the Medical Center to improve access and services to our customers (consumers and physicians) through centralized scheduling and to ensure reimbursement of hospital services provided. Accurate data is gathered to ensure that proper scheduling is completed for patients being seen at The James. May be responsible for supporting other areas (financial counseling, precertification and registration). Ability to work with multiple different computer systems with different rules and operational methods essential. Must be able to ensure compliance with regulatory requirements.

Position Summary

The Manager is responsible for managing, guiding, coaching and evaluating the work performance of the staff in Patient Access for The James . Ongoing collaboration with customers that relate directly or indirectly to the department is essential. The Manager assumes primary responsibility for the direct management of staff. The Manager position is responsible for monitoring and ensuring the accuracy of scheduling and efficacy of processes through reports, collecting and coordinating QA data, process analysis and monitoring, developing reporting mechanisms and measuring customer satisfaction. The Manager has an integral role in managing projects related to the product line. The Manager will resolve identified issues and continually move towards improved outcomes. The Manager assists with the development of budgets, implementation of new programs, assures the development of outcome measurements and assures compliance with JCAHO standards and other regulatory agencies. Serves in place of the Assistant Director when unavailable for customers, other departments, and staff.

Minimum Qualifications

• Bachelor's degree in business administration or healthcare field or an equivalent combination of education and experience preferred.
• 5 years of relevant experience required.
• 8-12 years of health care experience preferred.
• Demonstrated successful leadership, supervisory and management skills.
• Computer experience required.
• Knowledge of applications and systems and demonstrates proficiency.
• Strong demonstrated verbal, written and presentation skills.
• Sense of professionalism, ability to win confidence of those at various levels of the organization.

Career Roadmap

• FUNCTION: Finance
• SUB-FUNCTION: Revenue Cycle - Scheduling
• CAREER BAND: People Leader - Managerial
• CAREER LEVEL: M2

Additional Information

• Location: James Cancer Hospital (0375)
• Position Type: Regular
• Scheduled Hours: 40
• Shift: First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.

The university is an equal opportunity employer, including veterans and disability.