Manager, Registration

Ohio State University; Columbus (OH); On-site; USD 80,000 - 105,000; Full time

Job summary

The Ohio State University Medical Center is seeking a Manager of Registration to lead the Patient Access team at The James Cancer Hospital. This role focuses on supervising staff, ensuring accurate scheduling, and driving process improvements to enhance access for patients and physicians.

Responsibilities include project management, QA data collection, budget support, and adherence to regulatory standards. The Manager will collaborate with multiple units to optimize outcomes and service levels.

Qualifications

• Bachelor's degree in business administration or healthcare field or an equivalent combination of education and experience preferred.
• 5 years of relevant experience required.
• 8-12 years of health care experience preferred.
• Demonstrated successful leadership, supervisory and management skills.
• Computer experience required.
• Knowledge of applications and systems and demonstrates proficiency.
• Strong demonstrated verbal, written and presentation skills.

Responsibilities

• Manage, guide, coach and evaluate the work performance of the staff in Patient Access for The James.
• Monitor and ensure scheduling accuracy and process efficacy through reports and QA data.
• Coordinate QA data, process analysis and monitoring; develop reporting mechanisms and measure customer satisfaction.
• Lead projects related to the patient access product line and resolve issues to improve outcomes.
• Assist with budget development and implementation of new programs; align with regulatory requirements (JCAHO and others).
• Serve in place of the Assistant Director when unavailable for customers, other departments, and staff.

Skills

Leadership

Verbal communication

Written communication

Presentation skills

Computer proficiency

Knowledge of applications and systems

Education

Bachelor's degree in business administration or healthcare field

Job description

Job Title

Manager, Registration

Department

James | Outpatient Registration

Scope of Position

The Ohio State University Medical Center is committed to improving access and service to customers. The Manager functions as an integral member of the health care team to reflect a culture of cooperation, enthusiasm and mutual respect. The Manager operationalizes the strategic plan of the Medical Center to improve access and services to our customers (consumers and physicians) through centralized scheduling and to ensure reimbursement of hospital services provided. Accurate data is gathered to ensure that proper scheduling is completed for patients being seen at The James. May be responsible for supporting other areas (financial counseling, precertification and registration). Ability to work with multiple different computer systems with different rules and operational methods essential. Must be able to ensure compliance with regulatory requirements.

Position Summary

The Manager is responsible for managing, guiding, coaching and evaluating the work performance of the staff in Patient Access for The James. Ongoing collaboration with customers that relate directly or indirectly to the department is essential. The Manager assumes primary responsibility for the direct management of staff. The Manager position is responsible for monitoring and ensuring the accuracy of scheduling and efficacy of processes through reports, collecting and coordinating QA data, process analysis and monitoring, developing reporting mechanisms and measuring customer satisfaction. The Manager has an integral role in managing projects related to the product line. The Manager will resolve identified issues and continually move towards improved outcomes. The Manager assists with the development of budgets, implementation of new programs, assures the development of outcome measurements and assures compliance with JCAHO standards and other regulatory agencies. Serves in place of the Assistant Director when unavailable for customers, other departments, and staff.

Required Qualifications

• Bachelor's degree in business administration or healthcare field or an equivalent combination of education and experience preferred.
• 5 years of relevant experience required.
• 8-12 years of health care experience preferred.
• Demonstrated successful leadership, supervisory and management skills.
• Computer experience required.
• Knowledge of applications and systems and demonstrates proficiency.
• Strong demonstrated verbal, written and presentation skills.
• Sense of professionalism, ability to win confidence of those at various levels of the organization.

Additional Information

Location: James Cancer Hospital (0375)

Position Type: Regular

Scheduled Hours: 40

Shift: First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.