Manager SAU Dining Operations

Rochester Institute of Technology; City of Rochester (NY); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Weekly meal benefits

Campus amenities access

Job summary

Rochester Institute of Technology Dining seeks a dining supervisor to lead food service operations on campus. You will help prepare, assemble, and serve diverse options while maintaining sanitation, inventory, and cash-handling standards.

This role emphasizes staff training, customer service excellence, and adherence to university values in a dynamic campus setting, with regular Mon-Fri hours and some event-based schedule adjustments.

Qualifications

• Knowledge of food service production and service techniques and standards.
• Knowledge of food sanitation and safety standards and protocols.
• Knowledge of POS systems operation and management.
• Skill in time management, organization, and multi-tasking in high volume environments.
• Ability to plan, delegate, train, and coach the work of others.

Responsibilities

• Manages the preparation, assembly, and service of various food and dining options in a professional manner.
• Assists with steaming, frying, reheating, and garnishing food displays as needed.
• Ensures food service stations are set up, stocked, and maintained
• Oversees sanitation of food service preparation facilities and equipment in compliance with applicable standards and protocols.
• Inspects equipment to ensure proper working condition
• Supervises dining operations to maintain quality customer service.
• Leads by example when greeting and welcoming students, faculty, staff, and other diners.
• Promotes a warm and hospitable atmosphere.
• Adheres to university values with every interaction
• Manages food and beverage sales.
• Ensures cash management, including sales, cash drawers, and deposits is compliant with university procedures in the department point-of-sale (POS) system
• Collaborates with team members to manage inventories, order supplies, and manage budgets and revenue
• Trains and coaches team members.
• Encourages and empowers staff to maintain positive attitudes, provide quality customer service, and uphold university values
• Other duties as assigned

Skills

Food service production

Food sanitation & safety

POS systems management

Time management

Team training & coaching

Education

Associate's degree in related field

5 years supervisory experience

Tools

POS software

Job description

Why Work for RIT Dining

RIT Dining serves thousands of students, faculty, and staff each day, creating meaningful moments across campus. As a university‑owned operation, we’re committed to delivering personalized culinary experiences while providing valuable growth opportunities for both full‑time employees and student workers. You’ll work alongside an enthusiastic team, which includes students from many backgrounds to create a welcoming environment. Your contributions enhance the student experience as customers and support employees in building the teamwork, confidence, and real‑world skills that drive long‑term success.

Work–Life Balance

You Can Count On Predictable schedules with added flexibility during academic breaks.

Strong Benefits That Support You

Comprehensive health coverage, employer‑paid disability, and wellness resources.

Grow With Us

Tuition assistance for you and your family, plus career development in a collaborative, innovative environment.

Invest in Your Future

Competitive retirement plan with up to 8% employer match.

Time to Recharge

Generous PTO, 12 paid holidays, and a culture that values your well‑being.

Meaningful Perks

Weekly meal benefits and access to campus amenities.

A Community That Welcomes You

Inclusive, supportive teams where your contributions make a real impact.

Current Anticipated Hours/Work Location

Location: Kitchen at Brick City and Work Schedule: Mon‑Fri 6:30am-3pm, SAT/SUN OFF Work schedule may need to fluctuate based on University‑wide events, and academic breaks.

Essential Duties & Responsibilities

• Manages the preparation, assembly, and service of various food and dining options in a professional manner.
• Assists with steaming, frying, reheating, and garnishing food displays as needed.
• Ensures food service stations are set up, stocked, and maintained
• Oversees sanitation of food service preparation facilities and equipment in compliance with applicable standards and protocols.
• Inspects equipment to ensure proper working condition
• Supervises dining operations to maintain quality customer service.
• Leads by example when greeting and welcoming students, faculty, staff, and other diners.
• Promotes a warm and hospitable atmosphere.
• Adheres to university values with every interaction
• Manages food and beverage sales.
• Ensures cash management, including sales, cash drawers, and deposits is compliant with university procedures in the department point-of-sale (POS) system
• Collaborates with team members to manage inventories, order supplies, and manage budgets and revenue
• Trains and coaches team members.
• Encourages and empowers staff to maintain positive attitudes, provide quality customer service, and uphold university values
• Other duties as assigned

Knowledge, Skills, & Abilities

• Knowledge of food service production and service techniques and standards
• Knowledge of food sanitation and safety standards and protocols
• Knowledge of point-of-sale (POS) systems operation and management
• Skill in time management, organization, and multi-tasking in high volume environments
• Skill in identifying, evaluating, developing, and implementing solutions to resolve complex problems
• Ability to plan, delegate, train, and coach the work of others

Minimum Education & Experience

Associate's degree in related field 5 year of supervisory experience Equivalent combination of experience and education may be considered

Job Level Overview Management and People Leadership Level 2

Manages the operations of a function within a department. Shapes overall success within team or department through planning, coordination, resource allocation, strategy execution, and determination of staffing to ensure achievement of operational results.

FLSA Category Exempt

Work Location On Campus

Compensation

$59,900 - $75,000

Application Materials

When you are ready to complete an application for this position please be prepared to submit the below requested information. This will be required to ensure your application is processed in a timely manner. Cover Letter, Curriculum Vitae or Resume Candidates must be eligible to work in the United States.

Additional Details

In compliance with NYS's Pay Transparency Act, the salary range for this position is listed above. Rochester Institute of Technology considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. The hiring process for this position may require a criminal background check and/or motor vehicle records check. Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources.

Equal Opportunity

RIT provides equal opportunity to all qualified individuals and does not discriminate on the basis of race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender identity, gender expression, national origin, veteran status or disability in its hiring, admissions, educational programs and activities. RIT provides reasonable accommodations to applicants with disabilities under the Rehabilitation Act, the Americans with Disabilities Act, the New York Human Rights Law, or similar applicable law. If you need reasonable accommodation for any part of the application and hiring process, please contact the Human Resources office at 585-475-2424 or email your request to [e-mail]. Determinations on requests for reasonable accommodation will be made on a case‑by‑case basis.

RIT Background

Founded in 1829, Rochester Institute of Technology has a long-standing history of innovation that blends the arts, technology, and experiential learning. In addition to its main campus in Rochester, New York, RIT maintains a strong international presence with over 100 active global partnerships and international campuses in Croatia, Dubai, and Kosovo. As of Fall 2024, total student enrollment across all campuses exceeded 21,000. Nationally recognized for its co‑op and internship programs, RIT is supported by more than 4,000 dedicated faculty and staff members committed to student success. Its 1,300-acre suburban campus features cutting‑edge facilities that reflect RIT’s strengths in applied research, design, and workforce development.