Manager, Partner Operations & Onboarding Systems

Thumbtack; United States; Hybrid; USD 130,000 - 168,000; Full time

Job summary

Thumbtack's Commercial Strategy team's Partner Operations unit seeks a Manager, Operational Foundations to scale onboarding, integrations, and internal tooling across the US and the Philippines. You will lead a small, globally distributed team and collaborate with Product and Engineering to drive automation, APIs, and scalable processes.

You will own onboarding workflows, measure performance, and translate insights into product improvements, while shaping the tooling strategy for Salesforce,

Qualifications

• 5+ years of experience in partnership operations, developer operations, technical program management, business operations, revenue operations, or a related field.
• 2+ years of people-management experience, with a demonstrated ability to set direction, develop talent, and lead a team of operators.
• Experience designing and improving onboarding, implementation, or support processes, including clear workflows, service levels, ownership, and performance measures.
• Technical fluency with APIs, integrations, data flows, and business systems, with the ability to partner effectively with Product and Engineering.
• Experience developing tooling and automation strategies across platforms such as Salesforce, Salesloft, ticketing systems, reporting tools, or AI-enabled workflows.
• Strong analytical and program-management skills, with the ability to diagnose root causes, prioritize competing needs, and drive complex initiatives from concept through execution.
• Clear, influential communication skills and an owner mentality, with strong learning agility, a bias for action, and a low-ego approach to leadership and collaboration.

Responsibilities

• Own developer and partner onboarding: Lead the end-to-end intake process from application through launch, defining acceptance criteria, review SLAs, approval workflows, ownership, and handoffs.
• Improve onboarding performance: Track application-to-launch time, conversion, drop-off points, and time in stage; identify bottlenecks and drive improvements that reduce time to integration.
• Lead integration support: Oversee the team that resolves partner integration issues and establish a clear, prioritized escalation path with Product and Engineering for API issues, bugs, and feature gaps.
• Scale the support experience: Build a knowledge base and self-serve troubleshooting resources that improve the partner experience, deflect repeat tickets, and allow support to scale efficiently.
• Turn operational insights into product improvements: Report on ticket volume, resolution time, satisfaction, and recurring issue themes; quantify systemic problems and translate them into clear roadmap input for Product and Engineering.
• Own Business Development tooling and automation: Set the strategy for Salesforce, Salesloft, ticketing systems, dashboards, API monitoring, and AI-enabled workflows that improve visibility and scale the organization without linear headcount growth.
• Lead core Partner Operations functions: Manage and develop a globally distributed team responsible for partner finance, reporting, onboarding, integration support, and Business Development workflow enablement, with clear priorities and accountability for SLA targets.

Skills

Partnership operations

Developer operations

Technical program management

Business operations

Revenue operations

People management

APIs & integrations

Tooling & automation

Analytical thinking

Communication skills

Tools

Salesforce

Salesloft

Ticketing systems

Reporting tools

AI-enabled workflows

Job description

Thumbtack's Commercial Strategy team's Partner Operations unit seeks a Manager, Operational Foundations to scale onboarding, integrations, and internal tooling across the US and the Philippines. You will lead a small, globally distributed team and collaborate with Product and Engineering to drive automation, APIs, and scalable processes.

You will own onboarding workflows, measure performance, and translate insights into product improvements, while shaping the tooling strategy for Salesforce,