Partner Operations & Automation Analyst

OpenKrill; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

Thumbtack is seeking a Partner Operations Analyst to keep our partnerships business running smoothly and to build scalable processes and systems that support growth.

You will own partner onboarding, provide ongoing partner management, and lead cross-functional projects, leveraging AI and automation to streamline workflows and reporting. This role requires strong organizational skills, ownership, and the ability to navigate ambiguity.

Qualifications

• 3+ years in operations, partner or account management, customer success, or support operations, preferably at a marketplace or tech company.
• Experience owning a process end to end, from mapping and documenting it to improving it.
• Track record delivering a cross-functional project with plan, dependencies, and results.
• Comfortable with Salesforce, Jira, and spreadsheets; experience building dashboards/reports; exposure to APIs and product integrations.
• Experience using AI or automation tools to cut down manual work.
• Clear written and verbal English; comfortable with technical and non-technical stakeholders, including external partners.
• Able to work U.S. hours, including graveyard shifts, with occasional schedule changes.

Responsibilities

• Own the partner onboarding pipeline from Partner Application Portal to Pro Marketplace, ensuring every partner is set up, live, and active.
• Provide ongoing account management for high-value software and marketing partners, as their main operational contact.
• Lead independent projects from scoping, planning, and delivery, driving process and systems improvements across teams.
• Build and maintain automation, including AI tools, for data collection, tracking, and reporting to reduce manual work.
• Support new pilots and partnership launches, from fulfillment and refunds to pro surveys and early program feedback.
• Partner with Engineering, external developers, Partnerships, and Support to resolve issues, test new tools, and advance process improvements.
• Keep workflows, documentation, and Jira dashboards current so volume, bottlenecks, and partner health are visible to leadership.

Skills

Partner management

Operations

Project management

Salesforce

Jira

AI tools

Data dashboards

English communication

Tools

Salesforce

Jira

Spreadsheets (Excel)

APIs

Job description

Thumbtack is seeking a Partner Operations Analyst to keep our partnerships business running smoothly and to build scalable processes and systems that support growth.

You will own partner onboarding, provide ongoing partner management, and lead cross-functional projects, leveraging AI and automation to streamline workflows and reporting. This role requires strong organizational skills, ownership, and the ability to navigate ambiguity.