Manager of Administrative Support Services

Beacon Hill Staffing Group, LLC; Houston (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Beacon Hill Staffing Group, LLC in Houston, TX, is seeking a Manager, Administrative Support Services to lead a high-performing admin function. This role oversees a team, drives service delivery excellence, and partners with leadership to optimize operations.

The ideal candidate has 7+ years in admin operations, proven people management, and a track record of improving workflows in professional services. On-site role with standard business hours.

Qualifications

• 7+ years of progressive administrative support, operations, or professional services experience.
• Previous people management experience leading administrative or support teams.
• Experience within legal, financial services, consulting, or other professional services environments strongly preferred.
• Proven ability to manage employee performance, coaching, and professional development.
• Strong operational mindset with experience improving workflows and team effectiveness.
• Exceptional communication and relationship-building skills across all organizational levels.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Demonstrated leadership presence and sound decision-making abilities.
• High degree of professionalism, discretion, and confidentiality.
• Proficiency with Microsoft Office Suite and comfort learning new technologies and business systems.

Responsibilities

• Lead, mentor, and develop a team of administrative support professionals
• Oversee day-to-day administrative operations and service delivery standards
• Manage staffing, performance management, coaching, and employee development initiatives
• Drive process improvement and operational efficiency across administrative functions
• Partner with leadership to identify resource needs and workforce planning strategies
• Establish and maintain performance metrics and service level expectations
• Support change management initiatives and administrative team transformation efforts
• Collaborate with practice groups and business leaders to ensure support needs are met
• Resolve escalated personnel, workflow, and operational issues
• Foster a culture of teamwork, accountability, professionalism, and client service excellence

Skills

People management

Operations

Professional services

Workflow improvement

Coaching & development

Communication

Organization

Leadership presence

Discretion & confidentiality

Microsoft Office

Job description

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing. Our client, a leading global professional services organization located in downtown Houston, is seeking a Manager, Administrative Support Services to oversee and elevate a high-performing administrative support function. This individual will lead a team of administrative professionals, drive operational excellence, implement best practices, and ensure exceptional support is delivered across the organization. The ideal candidate will be a strong people leader with experience building teams, developing talent, improving processes, and managing service delivery in a fast-paced professional environment. This organization offers extensive training, long-term career growth opportunities, and a highly collaborative culture that values teamwork, accountability, and continuous improvement. This is a fully onsite position working standard business hours, 40 hours per week, in a direct hire capacity.

Job Responsibilities

• Lead, mentor, and develop a team of administrative support professionals
• Oversee day-to-day administrative operations and service delivery standards
• Manage staffing, performance management, coaching, and employee development initiatives
• Drive process improvement and operational efficiency across administrative functions
• Partner with leadership to identify resource needs and workforce planning strategies
• Establish and maintain performance metrics and service level expectations
• Support change management initiatives and administrative team transformation efforts
• Collaborate with practice groups and business leaders to ensure support needs are met
• Resolve escalated personnel, workflow, and operational issues
• Foster a culture of teamwork, accountability, professionalism, and client service excellence

Qualifications

• 7+ years of progressive administrative support, operations, or professional services experience
• Previous people management experience leading administrative or support teams
• Experience within legal, financial services, consulting, or other professional services environments strongly preferred
• Proven ability to manage employee performance, coaching, and professional development
• Strong operational mindset with experience improving workflows and team effectiveness
• Exceptional communication and relationship-building skills across all organizational levels
• Strong organizational skills with the ability to manage multiple priorities simultaneously
• Demonstrated leadership presence and sound decision-making abilities
• High degree of professionalism, discretion, and confidentiality
• Proficiency with Microsoft Office Suite and comfort learning new technologies and business systems

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Company Profile

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information

• Medical
• Dental
• Vision
• Federal leave programs
• State leave programs
• Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you. Beacon Hill. Employing the Future (TM)