Manager of Administrative Support Services

Beacon Hill; Houston (TX); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Leave programs

Job summary

Beacon Hill, a leading global professional services organization, seeks a Manager of Administrative Support Services in downtown Houston to lead a high-performing administrative team and elevate service delivery across the organization. The role emphasizes building talent, driving operational excellence, and implementing best practices within a fast-paced professional environment.

It is a fully onsite position with standard business hours (40 hours/week).

Qualifications

• 7+ years of progressive administrative support, operations, or professional services experience.
• Previous people management experience leading administrative or support teams.
• Strong operational mindset with experience improving workflows and team effectiveness.

Responsibilities

• Lead, mentor, and develop a team of administrative support professionals.
• Oversee day-to-day administrative operations and service delivery standards.
• Manage staffing, performance management, coaching, and employee development initiatives.
• Drive process improvement and operational efficiency across administrative functions.
• Partner with leadership to identify resource needs and workforce planning strategies.
• Establish and maintain performance metrics and service level expectations.
• Support change management initiatives and administrative team transformation efforts.
• Collaborate with practice groups and business leaders to ensure support needs are met.
• Resolve escalated personnel, workflow, and operational issues.
• Foster a culture of teamwork, accountability, professionalism, and client service excellence.

Skills

People leadership

Process improvement

Operational excellence

Stakeholder management

Communication skills

Tools

Microsoft Office

Job description

Our client, a leading global professional services organization located in downtown Houston, is seeking a Manager, Administrative Support Services to oversee and elevate a high-performing administrative support function. This individual will lead a team of administrative professionals, drive operational excellence, implement best practices, and ensure exceptional support is delivered across the organization. The ideal candidate will be a strong people leader with experience building teams, developing talent, improving processes, and managing service delivery in a fast-paced professional environment. This organization offers extensive training, long-term career growth opportunities, and a highly collaborative culture that values teamwork, accountability, and continuous improvement. This is a fully onsite position working standard business hours, 40 hours per week, in a direct hire capacity.

Job Responsibilities:

• Lead, mentor, and develop a team of administrative support professionals
• Oversee day-to-day administrative operations and service delivery standards
• Manage staffing, performance management, coaching, and employee development initiatives
• Drive process improvement and operational efficiency across administrative functions
• Partner with leadership to identify resource needs and workforce planning strategies
• Establish and maintain performance metrics and service level expectations
• Support change management initiatives and administrative team transformation efforts
• Collaborate with practice groups and business leaders to ensure support needs are met
• Resolve escalated personnel, workflow, and operational issues
• Foster a culture of teamwork, accountability, professionalism, and client service excellence

Qualifications:

• 7+ years of progressive administrative support, operations, or professional services experience
• Previous people management experience leading administrative or support teams
• Experience within legal, financial services, consulting, or other professional services environments strongly preferred
• Proven ability to manage employee performance, coaching, and professional development
• Strong operational mindset with experience improving workflows and team effectiveness
• Exceptional communication and relationship-building skills across all organizational levels
• Strong organizational skills with the ability to manage multiple priorities simultaneously
• Demonstrated leadership presence and sound decision-making abilities
• High degree of professionalism, discretion, and confidentiality
• Proficiency with Microsoft Office Suite and comfort learning new technologies and business systems
  

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.