Manager - Compliance

Bally’s Corporation; Baton Rouge (LA); On-site; USD 58,000 - 60,000; Full time

Job summary

Bally's Corporation in Baton Rouge, LA seeks a Compliance/Regulatory role to maintain internal controls and ensure adherence to state and federal regulations within a hospitality-focused environment.

You will review regulatory activities, conduct audits, communicate with regulators, and support guest and team member relations in a fast-paced casino setting.

Qualifications

• Experience in gaming or hospitality compliance preferred.
• Professional demeanor and guest-facing skills.
• Strong teamwork and communication abilities.

Responsibilities

• Build guest and team member positive relations.
• Participates and conducts departmental meetings.
• Ensure consistent high-quality service to all team members and guests.
• Set and maintain guest service standards to enhance the gaming experience.
• Develop, implement, and maintain internal controls and SOPs for regulators.
• Correspond with state regulators and perform regulatory reviews.
• Review regulatory and compliance activities and audit follow ups.
• Provide guidance on company policies and procedures.

Skills

Guest service

Teamwork

Communication

Compliance awareness

Education

4-year degree in related field

High school diploma or GED

Job description

Principal Duties And Responsibilities

• Build guest and team member positive relations
• Participates and conducts departmental meetings.
• Ensure consistent high-quality service to all our team members and guests.
• Set and maintain guest service standards and ensure team members perform those standards to achieve a favorable gaming experience for guests.
• Assists and advises Company personnel, as necessary, to assure the successful compliance of internal controls and standard operating procedures.
• Develop, implement, and maintain internal controls, standard operating procedures and regulation for state and federal agencies.
• Correspond and communicate with state regulators.
• Review regulatory and compliance activities as well as perform audit follow ups.
• Provide advice, assistance and follow-up on company policies, procedures, and documentation.
• Assists and advises Company personnel, as necessary, to assure the successful compliance of internal controls and standard operating procedures.
• Track and complete all government reporting.
• Manage escalated guest service issues appropriately and discreetly.
• Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
• Communicates pertinent information to senior staff, surveillance, or other necessary team members that is important to the operation of the casino.
• Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
• Ensure satisfaction to guests.
• Follow lawful directions from supervisors.
• Uphold the company's non-disclosure and confidentiality policies and agreements.
• Interact well with others and be a positive influence on team member morale.
• Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.

Working Environment & Physical Efforts

• The hospitality industry is a 24 Hour 365-day operation.
• This position will primarily be indoors under controlled temperatures.
• Occasional exposure to outdoor climates
• Occasional: standing, walking, and lifting up to 25 pounds
• Frequent: sitting, kneeling, reaching, pulling, pushing, and with repetitive movement of fingers, legs, arms, and hands
• Speech and Vision abilities are required.

Target Compensation Range

• $58,000 - $59,740 yearly salary

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

• Gaming industry experience is preferred.
• Must have a professional demeanor and presence with the ability to interact with guests and team members in the Company.
• Must possess excellent teamwork, interpersonal, guest service, written and verbal communication skills
• 2 to 5 years' experience in compliance, regulatory or analytical, preferred
• 4-year degree in a related field or related work experience preferred
• A high school diploma or GED equivalent, required

About Bally's

We're Bally's, and we've always been born to entertain.

Since the Ballyverse began way back in 1932, we've been creating engaging experiences everywhere, in a way that's accessible for everyone. Across Casinos & Resorts, Interactive, and Corporate, from the gaming floor to peoples' phones, we bring the thrill wherever our customers want to play.

But none of it would be possible without our people. Our team of 11,500 diverse minds who love what they do, celebrate each other's wins, and find fun in creating moments that matter. Whether you're energized by guest connection, technical innovation, or both, there's a place for you at Bally's.