Representative - Count Room

Bally’s Corporation; Rock Island (IL); On-site; USD 15,000 - 25,000; Full time

Job summary

Bally's Corporation in Rock Island, IL is seeking a Count Team Member to help maintain a high service culture and ensure accurate counting of drop boxes for electronic gaming devices and table games. The role supports the shift-based Count Team Supervisor, handles non-gaming drop funds, and reinforces internal controls and regulatory compliance.

The position requires strong customer service, cash handling, and computer skills, with the ability to work flexible shifts in a fast-paced environment.

Qualifications

• Frequently required to use hands to handle, feel, and reach.
• Able to be confined to a small area for a long period.
• Regularly required to see, talk, hear, walk, and stand.
• Operate in mentally and physically stressful situations.
• Able to work flexible shifts.
• Read, write, speak, and understand English.
• Excellent written and verbal communication skills.
• Excellent customer service skills.
• Cash handling experience.
• Computer skills.
• Physically mobile with reasonable accommodations

Responsibilities

• Develops, maintains a Service Culture that ensures the delivery of Superior internal/external guest service by all team members.
• Responsible for the counting and recording of Electronic Gaming Device bill validator drop boxes and Table game drop boxes.
• Responsible for the Bill Validator Drop Box collection/drop process.
• A Count Team Member may assume the duties of the Assistant Count Team Supervisor for a shift, if so designated. The Count Team Member will be designated prior to his/her shift by the Count Team Supervisor.
• Count of non-gaming daily drop funds (i.e., Buffet, Steakhouse, Gift Shop, etc.).
• Maintain compliance with Internal Controls during processes.
• Ensures department adheres to all regulatory, departmental and company policies and procedures.
• Knowledge of all promotions and events.
• All other duties as assigned.

Education

High School diploma or equivalent

Job description

• Develops, maintains a Service Culture that ensures the delivery of Superior internal/external guest service by all team members.
• Responsible for the counting and recording of Electronic Gaming Device bill validator drop boxes and Table game drop boxes.
• Responsible for the Bill Validator Drop Box collection/drop process.
• A Count Team Member may assume the duties of the Assistant Count Team Supervisor for a shift, if so designated. The Count Team Member will be designated prior to his/her shift by the Count Team Supervisor.
• Count of non-gaming daily drop funds (i.e., Buffet, Steakhouse, Gift Shop, etc.).
• Maintain compliance with Internal Controls during processes.
• Ensures department adheres to all regulatory, departmental and company policies and procedures.
• Knowledge of all promotions and events.
• All other duties as assigned.

Responsibilities

• Develops, maintains a Service Culture that ensures the delivery of Superior internal/external guest service by all team members.
• Responsible for the counting and recording of Electronic Gaming Device bill validator drop boxes and Table game drop boxes.
• Responsible for the Bill Validator Drop Box collection/drop process.
• A Count Team Member may assume the duties of the Assistant Count Team Supervisor for a shift, if so designated. The Count Team Member will be designated prior to his/her shift by the Count Team Supervisor.
• Count of non-gaming daily drop funds (i.e., Buffet, Steakhouse, Gift Shop, etc.).
• Maintain compliance with Internal Controls during processes.
• Ensures department adheres to all regulatory, departmental and company policies and procedures.
• Knowledge of all promotions and events.
• All other duties as assigned.

Environmental Working Conditions

The work environment contains bright lights, loud noise, and stressful situations.

Target Salary

• Target Salary Range $18.00

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

Role requirements

• Frequently required to use hands to handle, feel, and reach
• Able to be confined to a small area for a long period of time
• Regularly required to see, talk, hear, walk, and stand
• Operate in mentally and physically stressful situations
• Able to work flexible shifts
• Read, write, speak, and understand English
• Excellent written and verbal communication skills
• Excellent customer service skills
• Cash Handling experience
• Computer skills
• High School graduate or equivalent
• Able to be confined to a small area for a long period of time
• Respond to visual and aural cues
• Physically mobile with reasonable accommodations

About Bally's

We're Bally's, and we've always been born to entertain. Since the Ballyverse began way back in 1932, we've been creating engaging experiences everywhere, in a way that's accessible for everyone. Across Casinos & Resorts, Interactive, and Corporate, from the gaming floor to peoples' phones, we bring the thrill wherever our customers want to play. But none of it would be possible without our people. Our team of 11,500 diverse minds who love what they do, celebrate each other's wins, and find fun in creating moments that matter. Whether you're energized by guest connection, technical innovation, or both, there's a place for you at Bally's.