Supervisor - Food and Beverage

Bally’s Corporation; Baton Rouge (LA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

None

Job summary

Bally's is seeking a supervisory restaurant operations role focused on delivering high-quality guest service and maintaining company standards in a fast-paced casino environment.

The position requires at least three years of supervisory experience in restaurant operations, a professional demeanor, and strong teamwork and communication skills to interact with guests and team members effectively. This on-site role supports continuous operations including nights and holidays.

Qualifications

• Minimum three years of supervisory experience in restaurant operations or equivalent.
• Gaming industry experience is preferred.
• Professional demeanor and presence with guests and team members.
• Excellent teamwork, interpersonal, guest service, and written/verbal communication skills.

Responsibilities

• Oversee guest service standards and ensure quality of service.
• Supervise staff and manage scheduling to align with budget.
• Coordinate with culinary/food-and-beverage teams to maintain quality and presentation standards.
• Ensure compliance with company policies and maintain a safe, clean work environment.

Skills

Guest service

Team leadership

Interpersonal skills

Communication

Professional demeanor

Education

High school diploma or GED

Job description

Essential Functions

• Ensure consistent high-quality service to all our team members and guests.
• Maintain guest service standards and ensure team members perform those standards to achieve a favorable gaming experience for guests.
• Assist the culinary teams in quality checks for all food and beverage presentations and displays throughout the division.
• Monitor all wait stations, host stand, and general appearance of the restaurant to assure cleanliness and compliance with company standards.
• Assist in establishing standards of performance, quality of products, service, staffing levels/cost and food/beverage cost.
• Oversee the inventory. Maintain and order inventory as needed to serve guests.
• Monitor staffing levels to ensure budgetary compliance.
• Manage escalated guest service issues appropriately and discreetly.
• Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
• Communicates pertinent information to senior staff, surveillance, or other necessary team members that is important to the operation of the casino.
• Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
• Ensure satisfaction to guests.
• Follow lawful directions from supervisors.
• Uphold the company’s non-disclosure and confidentiality policies and agreements.
• Interact well with others and be a positive influence on team member morale.
• Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.

Essential Functions

• Ensure consistent high-quality service to all our team members and guests.
• Maintain guest service standards and ensure team members perform those standards to achieve a favorable gaming experience for guests.
• Assist the culinary teams in quality checks for all food and beverage presentations and displays throughout the division.
• Monitor all wait stations, host stand, and general appearance of the restaurant to assure cleanliness and compliance with company standards.
• Assist in establishing standards of performance, quality of products, service, staffing levels/cost and food/beverage cost.
• Oversee the inventory. Maintain and order inventory as needed to serve guests.
• Monitor staffing levels to ensure budgetary compliance.
• Manage escalated guest service issues appropriately and discreetly.
• Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
• Communicates pertinent information to senior staff, surveillance, or other necessary team members that is important to the operation of the casino.
• Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
• Ensure satisfaction to guests.
• Follow lawful directions from supervisors.
• Uphold the company’s non-disclosure and confidentiality policies and agreements.
• Interact well with others and be a positive influence on team member morale.
• Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.

Working Environment & Physical Efforts

• The hospitality industry is a 24 Hour 365-day operation.
• This position will primarily be indoors under controlled temperatures.
• Occasional exposure to outdoor climates
• Occasional: standing, walking, and lift up to 25 pounds, including lifting overhead.
• Frequent: sitting, kneeling, reaching, pulling, pushing, and with repetitive movement of fingers, legs, arms, and hands
• Required to be able to taste and smell food items to ensure quality and flavor levels.
• Speech and Vision abilities are required.

Target Compensation Range

• $21.10 per hour

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Role requirements

• Gaming industry experience is preferred.
• Must have a professional demeanor and presence with the ability to interact with guests and team members in the Company.
• Must possess excellent teamwork, interpersonal, guest service, written and verbal communication skills.
• At least three years of supervisory experience in restaurant operations, or the equivalent combination of education and experience is preferred.
• A high school diploma or GED equivalent is preferred.

About Bally's

We're Bally's, and we've always been born to entertain.

Since the Ballyverse began way back in 1932, we've been creating engaging experiences everywhere, in a way that's accessible for everyone. Across Casinos & Resorts, Interactive, and Corporate, from the gaming floor to peoples' phones, we bring the thrill wherever our customers want to play.

But none of it would be possible without our people. Our team of 11,500 diverse minds who love what they do, celebrate each other's wins, and find fun in creating moments that matter. Whether you're energized by guest connection, technical innovation, or both, there's a place for you at Bally's.