Manager, Business Enablement

VSP Vision Care; United States; Remote; USD 74,000 - 131,000; Full time

Benefits offered by this job

Bonuses and commissions

Job summary

VSP Vision Care in the United States is seeking a senior manager to lead a team of business and systems analysts supporting enterprise-wide projects and strategic initiatives. You will provide strategic direction and management to maintain a complex service environment that continuously meets Customer Service and Sales business needs.

You will oversee staffing, develop staff capabilities, resolve project issues, standardize platforms across sales, marketing, and customer service, and ensure

Qualifications

• Experience managing teams of analysts in fast-paced environments.
• Ability to hire, train, assign work and manage performance.
• Proven track record delivering complex projects and initiatives.
• Excellent interpersonal and cross-functional collaboration skills.
• Strong written and verbal communication across levels.
• Experience with sales/service platforms is a plus.

Responsibilities

• Lead and align business analysts to deliver enterprise-wide projects.
• Set strategic direction for maintaining a complex service environment.
• Coordinate resources and staff development to meet business needs.
• Oversee issue resolution and standardization across platforms.
• Foster effective partner relationships and stakeholder engagement.

Skills

People management

Stakeholder communication

Strategic planning

Process improvement

Team leadership

Education

Bachelor’s degree or equivalent experience

Job description

Manage team of business and systems analysts that support enterprise-wide corporate projects and strategic initiatives. Provide strategic direction and management in the areas associated with maintaining a complex service environment to ensure vital services and systems, continuously meet Customer Service and Sales business needs.

Manage business analysts working on the enterprise-wide corporate projects and strategic initiatives to ensure quality is delivered at highest standards.

Allocate staff to align with business priorities, and staff skill/development.

Support project issues/resolution efforts including understanding and analyzing critical project issues as needed.

Support the standardization efforts for platforms across sales, marketing, and customer service processes across the enterprise.

Manage internal resources to ensure business needs are clearly understood then delivered as agreed for automated solutions. Similarly, manage expectations regarding the agreements for meeting the business needs.

Educate business partners regarding applicable sales, service and marketing technology, functions and processes that are available and practical to assist in achieving their business goals.

Coordinate with other units/departments to facilitate special requests, resolve workflow issues, production issues and escalated customer inquiries.

Assure effective communications are maintained within Business Enablement and externally.

Act as a subject matter expert for operational processes in a sales and service environment.

Establish effective relationships with direct reports and maintain/improve employee satisfaction as defined through company measurements including upward evaluation, employee satisfaction survey, retention, etc.

Manage interactions with outside vendors for maintenance and service s.

Job Specifications

Typically has the following skills or abilities:

• Bachelor’s degree in related field or equivalent experience
• Minimum of 3 years of management experience with responsibilities for hiring, training, assigning work and managing performance of direct reports
• Previous experience in a fast-paced customer service or sales environment
• Demonstrated ability to provide services and support for complex systems or issues
• Excellent interpersonal skills to facilitate, educate and build strong business partner relationships
• Ability to communicate to all levels of the company
• Strong organizational and project management skills
• Proficient with spreadsheet and word processing applications; ability to work with a variety of system applications
• Ability to analyze work processes and make recommendations to improve department efficiency
• Excellent problem solving and analytical skills
• Excellent verbal and written communication skills, including the ability to present technical information in a user-friendly format
• For roles that are remote (i.e., Work From Home (WFH)) or hybrid (i.e., partial onsite at a VSP location and WFH), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment.

Working Conditions

The working environment is generally favorable, lighting and temperature is adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade.

Compensation

Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please .

Salary Ranges: $73,500.00 - $131,250.00

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.

As a regular part of doing business,VSPVision (“VSP”)collects many different types ofpersonal information, including protected health information, about ouraudiences, includingmembers, doctors,clients, brokers, business partners,andemployees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.