Manager, Business Enablement

Vrijwilligers Service Punt; United States; Hybrid; USD 74,000 - 131,000; Full time

Job summary

VSP Vision seeks a senior manager to lead a team of business and systems analysts supporting enterprise-wide projects. You will provide strategic direction to maintain a complex service environment and ensure customer service and sales needs are met.

Responsibilities include staffing, development, issue resolution, and cross-functional coordination with sales, marketing, and service teams to standardize platforms and processes across the enterprise.

Qualifications

• Bachelor’s degree in related field or equivalent experience.
• Minimum of 3 years of management experience with responsibilities for hiring, training, assigning work and managing performance of direct reports.
• Previous experience in a fast-paced customer service or sales environment.
• Demonstrated ability to provide services and support for complex systems or issues.
• Excellent interpersonal skills to facilitate, educate and build strong business partner relationships.
• Ability to communicate to all levels of the company.
• Strong organizational and project management skills.
• Proficient with spreadsheet and word processing applications; ability to work with a variety of system applications.
• Ability to analyze work processes and make recommendations to improve department efficiency.
• Excellent problem solving and analytical skills.
• Excellent verbal and written communication skills, including the ability to present technical information in a user-friendly format.
• For roles that are remote (i.e., Work From Home (WFH)) or hybrid (i.e., partial onsite at a VSP location and WFH), must demonstrate a high level of engagement in virtual environments.

Responsibilities

• Manage team of business and systems analysts to support enterprise-wide projects and initiatives.
• Provide strategic direction and management to maintain a complex service environment meeting business needs.
• Allocate staff to align with priorities and staff development.
• Support issue resolution and standardization across platforms.
• Educate partners on available sales, service and marketing technology and processes.
• Coordinate with other units to handle special requests and escalations.
• Maintain effective communications within and outside the organization.
• Act as SME for operational processes in a sales and service environment.
• Foster strong relationships with direct reports and maintain employee satisfaction.

Skills

Management experience

Team leadership

Hiring & training

Communication

Project management

Analytical skills

MS Excel / spreadsheets

MS Word

Education

Bachelor’s degree or equivalent

Tools

Spreadsheet

Word processing

Job description

Manage team of business and systems analysts that support enterprise-wide corporate projects and strategic initiatives. Provide strategic direction and management in the areas associated with maintaining a complex service environment to ensure vital services and systems, continuously meet Customer Service and Sales business needs. Manage business analysts working on the enterprise-wide corporate projects and strategic initiatives to ensure quality is delivered at highest standards. Allocate staff to align with business priorities, and staff skill/development. Support project issues/resolution efforts including understanding and analyzing critical project issues as needed. Support the standardization efforts for platforms across sales, marketing, and customer service processes across the enterprise. Manage internal resources to ensure business needs are clearly understood then delivered as agreed for automated solutions. Similarly, manage expectations regarding the agreements for meeting the business needs. Educate business partners regarding applicable sales, service and marketing technology, functions and processes that are available and practical to assist in achieving their business goals. Coordinate with other units/departments to facilitate special requests, resolve workflow issues, production issues and escalated customer inquiries. Assure effective communications are maintained within Business Enablement and externally. Act as a subject matter expert for operational processes in a sales and service environment. Establish effective relationships with direct reports and maintain/improve employee satisfaction as defined through company measurements including upward evaluation, employee satisfaction survey, retention, etc. Manage interactions with outside vendors for maintenance and services.

Job Specifications

• Bachelor’s degree in related field or equivalent experience
• Minimum of 3 years of management experience with responsibilities for hiring, training, assigning work and managing performance of direct reports
• Previous experience in a fast-paced customer service or sales environment
• Demonstrated ability to provide services and support for complex systems or issues
• Excellent interpersonal skills to facilitate, educate and build strong business partner relationships
• Ability to communicate to all levels of the company
• Strong organizational and project management skills
• Proficient with spreadsheet and word processing applications; ability to work with a variety of system applications
• Ability to analyze work processes and make recommendations to improve department efficiency
• Excellent problem solving and analytical skills
• Excellent verbal and written communication skills, including the ability to present technical information in a user-friendly format
• For roles that are remote (i.e., Work From Home (WFH)) or hybrid (i.e., partial onsite at a VSP location and WFH), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment.

Working Conditions

The working environment is generally favorable, lighting and temperature is adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade.

Salary Ranges

Salary Ranges: $73,500.00 - $131,250.00

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.

For more information regarding VSP Vision benefits.

VSP Vision ("VSP") collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.

At VSP Vision, we’re all about seeing potential- literally! We believe that everyone deserves access to quality vision care, and we’re on a mission to make that happen. With nearly 70 years in the eye health industry, our team is driven by compassion, care, and a shared mission to help people see every possibility. When you join our global family of nearly 15,000 teammates, you’re stepping into a world where innovation meets impact. We value collaboration, inclusion, and making sure that everyone feels they belong. Ready to grow your career in an environment that’s as supportive as it is inspiring? Then VSP is the place for you. Let’s work together to create a clearer, brighter future- one person at a time. Follow your heart to VSP! #VisionWithHeart