Manager, Business Enablement

VSP Vision; United States; Hybrid; USD 74,000 - 131,000; Full time

Benefits offered by this job

Bonuses and commissions

Job summary

VSP Vision seeks a senior leader to manage a team of business and systems analysts supporting enterprise-wide projects and strategic initiatives. You will provide strategic direction for a complex service environment aligned with Customer Service and Sales needs.

Responsibilities include staffing, mentoring, issue resolution, platform standardization, and cross-functional collaboration to deliver automated solutions and measurable business impact.

Qualifications

• Bachelor’s degree in related field or equivalent experience.
• Minimum of 3 years of management experience with responsibilities for hiring, training, assigning work and managing performance of direct reports.
• Previous experience in a fast-paced customer service or sales environment.
• Demonstrated ability to provide services and support for complex systems or issues.
• Excellent interpersonal skills to facilitate, educate and build strong business partner relationships.
• Ability to communicate to all levels of the company.
• Strong organizational and project management skills.
• Proficient with spreadsheet and word processing applications; ability to work with a variety of system applications.
• Ability to analyze work processes and make recommendations to improve department efficiency.
• Excellent problem solving and analytical skills.
• Excellent verbal and written communication skills, including the ability to present technical information in a user-friendly format.
• For roles that are remote (i.e., Work From Home (WFH)) or hybrid (i.e., partial onsite at a VSP location and WFH), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment.

Responsibilities

• Manage team of business and systems analysts that support enterprise-wide corporate projects and strategic initiatives.
• Provide strategic direction and management in maintaining a complex service environment to meet Customer Service and Sales needs.
• Allocate staff to align with business priorities and staff development.
• Support project issues and resolution efforts, including analysis of critical issues.
• Support standardization of platforms across sales, marketing, and customer service processes.
• Manage internal resources to deliver automated solutions and set expectations for business needs.
• Educate business partners on applicable sales, service, and marketing technology and processes.
• Coordinate with other units to handle special requests and escalate customer inquiries.
• Ensure effective communications within Business Enablement and externally.
• Act as SME for operational processes in a sales and service environment.
• Maintain relationships with direct reports and improve employee satisfaction.

Skills

Leadership

People management

Project management

Communication

Analytical skills

Stakeholder engagement

Process improvement

Virtual engagement

Vendor management

Education

Bachelor’s degree in related field

Tools

Excel

Word processing

Job description

Manage team of business and systems analysts that support enterprise-wide corporate projects and strategic initiatives. Provide strategic direction and management in the areas associated with maintaining a complex service environment to ensure vital services and systems, continuously meet Customer Service and Sales business needs.

Manage business analysts working on the enterprise-wide corporate projects and strategic initiatives to ensure quality is delivered at highest standards.

Allocate staff to align with business priorities, and staff skill/development.

Support project issues/resolution efforts including understanding and analyzing critical project issues as needed.

Support the standardization efforts for platforms across sales, marketing, and customer service processes across the enterprise.

Manage internal resources to ensure business needs are clearly understood then delivered as agreed for automated solutions. Similarly, manage expectations regarding the agreements for meeting the business needs.

Educate business partners regarding applicable sales, service and marketing technology, functions and processes that are available and practical to assist in achieving their business goals.

Coordinate with other units/departments to facilitate special requests, resolve workflow issues, production issues and escalated customer inquiries.

Assure effective communications are maintained within Business Enablement and externally.

Act as a subject matter expert for operational processes in a sales and service environment.

Establish effective relationships with direct reports and maintain/improve employee satisfaction as defined through company measurements including upward evaluation, employee satisfaction survey, retention, etc.

Manage interactions with outside vendors for maintenance and services.

Job Specifications

Typically has the following skills or abilities:

• Bachelor’s degree in related field or equivalent experience
• Minimum of 3 years of management experience with responsibilities for hiring, training, assigning work and managing performance of direct reports
• Previous experience in a fast-paced customer service or sales environment
• Demonstrated ability to provide services and support for complex systems or issues
• Excellent interpersonal skills to facilitate, educate and build strong business partner relationships
• Ability to communicate to all levels of the company
• Strong organizational and project management skills
• Proficient with spreadsheet and word processing applications; ability to work with a variety of system applications
• Ability to analyze work processes and make recommendations to improve department efficiency
• Excellent problem solving and analytical skills
• Excellent verbal and written communication skills, including the ability to present technical information in a user-friendly format
• For roles that are remote (i.e., Work From Home (WFH)) or hybrid (i.e., partial onsite at a VSP location and WFH), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment.

Working Conditions

The working environment is generally favorable, lighting and temperature is adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade.

Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here.

Salary Ranges: $73,500.00 - $131,250.00

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.

As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.