Manager - Business Development Freight Forwarding

Express Global Logistics; Town of Delhi (NY); On-site; USD 85,000 - 140,000; Full time

Job summary

Express Global Logistics, Delhi Branch, is seeking a Business Development Manager to drive new business across Air/Sea Import/Export, Customs Clearance, and Transportation. The role covers the Delhi NCR market, with a focus on deepening relationships with existing accounts and negotiating quotes with customers.

You will report to the Branch Head and work on developing strategies, maintaining a strong sales pipeline, and coordinating with operations to ensure customer satisfaction.

Qualifications

• Bachelor's degree required; logistics/supply chain background preferred.
• 5+ years in a similar business development or sales role.
• Strong time-management and result-oriented mindset.
• Excellent negotiation and communication skills; writing proficiency.
• Proficient in MS Office (Word/Excel).

Responsibilities

• Generate new business opportunities by identifying potential customers for freight forwarding.
• Develop and implement strategies to build a strong pipeline of prospects.
• Establish and maintain relationships with key decision-makers.
• Meet or exceed sales targets and KPIs set by management.
• Create strategies to increase sales and market share in freight forwarding.
• Track and analyse sales data to forecast revenue and trends.
• Maintain long-term relationships with existing clients with excellent service.
• Act as main contact for customers and ensure timely satisfaction.
• Ensure high customer satisfaction by addressing issues promptly.
• Maintain records of sales activities, client communications, and pipeline.
• Provide regular updates to management on progress and market developments.
• Prepare reports on sales forecasts and competitor activities.
• Work with operations to ensure smooth service delivery.
• Timely collection of payments from customers.

Skills

Time management

Negotiation skills

Communication & writing

Client relationship building

Education

Bachelor's degree in logistics, supply chain, or related field

Tools

Microsoft Office (Word & Excel)

Job description

Job Description- Business Development Manager

Location: Delhi Branch

About The Role

Reporting Manager: Branch Head

Develop New Business all products (Air /Sea Import /Export/ Customs Clearance/ Transportation/ Project)

Cover Delhi NCR Market

Deep selling to existing Accounts

Submit Quotes to customers and do final negotiations with them

Roles And Responsibilities

Business Development

• Generate new business opportunities by identifying and targeting potential customers for freight forwarding and other services.
• Develop and implement strategies to build a strong pipeline of prospects.
• Establish and maintain relationships with key decision-makers within client organizations.
• Meet or exceed sales targets and KPIs set by management.
• Create and execute strategies to increase sales and market share in the freight forwarding sector.
• Track and analyse sales data to forecast revenue, identify trends, and adjust strategies accordingly.
• Maintain and grow long-term relationships with existing clients by providing outstanding service and support.
• Act as the main point of contact for customers and ensure their needs are met in a timely and professional manner.
• Ensure high levels of customer satisfaction by addressing any issues promptly and following up on sale…
• Maintain accurate and up-to-date records of sales activities, client communications, and pipeline status in the system.
• Provide regular updates to management on progress against sales targets and market developments.
• Prepare reports on sales forecasts, customer feedback, and competitor activities.
• Work closely with the operations team to ensure smooth execution of freight forwarding services and customer satisfaction.
• Timely collection of Payments from customers

Eligibility Criteria

• Minimum bachelor's degree. Education in logistics, supply chain management, or operations is a plus.
• 5+ years of Practical experience in a similar position is an advantage
• Strong time-management organizational skills and result oriented.
• Ability to coordinate several tasks at the same time
• Well-developed negotiation skills
• Strong communication and writing skills.
• Advanced knowledge of Microsoft office tools like Word & Excel