Manager, Banking Operations

ACCA Careers; Tempe (AZ); On-site; USD 103,000 - 175,000; Full time

Job summary

Northern Trust in the United States is seeking a Manager, Banking Operations to lead a treasury management call center and oversee transaction and document processing, new business account openings, and ongoing account documentation review.

You will drive staff development, shape strategic direction, manage performance, and partner with senior management to balance day-to-day execution with process improvements and budget support.

Qualifications

• College or university degree and Banking Operations experience preferred.
• Prior management experience required.
• 5 to 10 years of banking experience preferred.
• Related industry qualification, such as ACCA, preferred.
• Strong leadership and organizational skills, with the ability to set goals, manage priorities, and motivate team members to achieve results.
• Excellent oral and written communication skills.
• Strong analytical and problem solving abilities.
• In depth banking knowledge.
• Proven influencing and negotiation skills.
• Ability to work effectively with committees and senior management.
• High flexibility and adaptability in a changing environment.

Responsibilities

• Manage a call center for a treasury management speciality product.
• Support management in identifying, assessing, monitoring, and controlling risk issues within the team.
• Maintain adequate coverage for all team tasks by identifying training needs and preparing partners as required.
• Assist with the development and effective implementation of systems, processes, and project changes for the call center.
• Oversee performance management and career development processes, participate in staffing and disciplinary decisions, and provide hands on staff training.
• Set periodic goals, organize workloads, establish short term priorities, monitor activities, and ensure work is completed accurately and on time.
• Handle broad, cross functional, and technically complex activities.
• Balance operational responsibilities with the development and execution of strategic direction for business functions.

Skills

Leadership

Communication

Analytical ability

Problem solving

Team development

Strategic thinking

Adaptability

Education

College or university degree

Job description

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Manager, Banking Operations

Summary

This role offers the opportunity to lead a Banking Operations team responsible for transaction processing, document processing, new business account openings, and ongoing account documentation review.

The manager will oversee team performance, support career development, guide staffing decisions, and help shape the strategic direction of the business function. This role is ideal for an operations leader who enjoys balancing day to day execution with broader business planning, process improvement, and budget support.

Major Duties

• Manage a call center for a treasury management speciality product.
• Support management in identifying, assessing, monitoring, and controlling risk issues within the team.
• Maintain adequate coverage for all team tasks by identifying training needs and preparing partners as required.
• Assist with the development and effective implementation of systems, processes, and project changes for the call center.
• Oversee performance management and career development processes, participate in staffing and disciplinary decisions, and provide hands on staff training.
• Set periodic goals, organize workloads, establish short term priorities, monitor activities, and ensure work is completed accurately and on time.
• Handle broad, cross functional, and technically complex activities.
• Balance operational responsibilities with the development and execution of strategic direction for business functions.

Qualifications And Experience

• College or university degree and proven Banking Operations work experience preferred.
• Prior management experience required.
• 5 to 10 years of banking experience preferred.
• Related industry qualification, such as ACCA, preferred.
• Strong leadership and organizational skills, with the ability to set goals, manage priorities, and motivate team members to achieve results.
• Excellent oral and written communication skills.
• Strong analytical and problem solving abilities.
• In depth banking knowledge.
• Proven influencing and negotiation skills.
• Ability to work effectively with committees and senior management.
• High flexibility and adaptability in a changing environment.

Salary Range

$103,000 - 175,200 USD

• Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Work Authorization

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [e-mail], or alternatively you can discuss your individual requirements with the recruiter you are working with.