Manager, Loan Operations

Northern Trust; Chicago (IL); Hybrid; USD 85,900 - 145,900; Full time

Job summary

Northern Trust in Chicago seeks a senior operations professional for the Loan Ops team. You will develop goals, organize work, set priorities, monitor activities, and drive high‑quality execution in a hybrid work environment.

The role combines strategic program development with hands‑on leadership, including performance management, staff training, budget input, and cross‑functional collaboration. A college degree is required; ACCA or related qualifications are preferred.

Qualifications

• Excellent oral and written communication skills are required.
• In-depth banking knowledge is required.
• Analytical and problem solving skills are required.
• Leadership and organizational skills are required to develop periodic goals and to manage and motivate team members.
• Excellent influencing and negotiation skills are required.
• Working experience and knowledge of risk management and mitigation is required.

Responsibilities

• Develops periodic goals, organizes the work, sets short-term priorities, monitors activities, and ensures timely and accurate completion of the work within the Loan Ops team.
• Responsible to set up and monitor the most effective processes are in place with a focus on quality control.
• Conducts performance management and career development processes, provides input for staffing and disciplinary actions and provides hands‑on training to staff
• Carries out activities that are large in scope, cross‑functional and technically difficult
• Role is balanced between high level operational execution and development, and execution of strategic direction of business function activities
• Responsible for direct interaction with different committees and/or management
• Strategic in developing, implementing and administering programs within functional areas
• Provides input and support to budget management process.

Skills

Communication skills

Banking knowledge

Analytical thinking

Leadership

Negotiation

Risk management

Education

Bachelor's degree or higher

ACCA or related qualification preferred

Job description

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Major Duties

1. Develops periodic goals, organizes the work, sets short-term priorities, monitors all activities, and ensures timely and accurate completion of the work within the Loan Ops team.
2. Responsible to set up and monitor the most effective processes are in place with a focus on quality control.
3. Conducts performance management and career development processes, provides input for staffing and disciplinary actions and provides hands‑on training to staff
4. Carries out activities that are large in scope, cross‑functional and technically difficult
5. Role is balanced between high level operational execution and development, and execution of strategic direction of business function activities
6. Responsible for direct interaction with different committees and/or management
7. Strategic in developing, implementing and administering programs within functional areas
8. Provides input and support to budget management process.

Working Model

Hybrid

We have a balanced hybrid working model to ensure you get the flexibility you need, and the successful candidate will spend their time between working in the office and working from home.

Knowledge

• Excellent oral and written communication skills are required.
• In‑depth Banking Knowledge is required.
• Analytical and problem solving skills are required.
• Leadership and organizational skills are required to develop periodic goals and to manage and motivate team members towards the goals set.
• Excellent influencing and negotiation skills are required.
• Working experience and knowledge of risk management and mitigation is required.

Experience

• A College or University degree and/or relevant proven work experience is required.
• Related Industry qualification (e.g. ACCA) is preferred.

Salary Range

$85,900 - 145,900 USD

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well‑being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Work Authorization

Applicants must be authorized to work in the U.S. without the need for employment‑based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment‑based visa).

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [e-mail], or alternatively you can discuss your individual requirements with the recruiter you are working with.