Sr Account Manager, Banking

Northern Trust; Boston (MA); On-site; USD 67,500 - 111,500; Full time

Benefits offered by this job

401k and pension

Health and welfare benefits

Paid time off

Parental and caregiver leave

Life & accident insurance

Discretionary bonus program

Job summary

Northern Trust is seeking a seasoned client servicing professional to support complex WM client inquiries, implement banking solutions, and coordinate with the credit and CSST teams. The role emphasizes knowledge of banking products and internal banking functions while delivering accurate documentation and superior service.

With 5+ years in financial servicing and a client-focused mindset, you will thrive in our collaborative, inclusive culture and contribute to ongoing service enhancements and

Qualifications

• Analytical, problem solving and organizational skills are required.

Responsibilities

• Acts as initial contact for complex client or partner inquiries for banking products and services.
• Assists with creating and implementing complex banking solutions for WM clients.
• Coordinates with CSST to execute daily client transaction activity and processing; handles inquiry resolution.

Skills

Analytical skills

Problem solving

Organizational skills

Job description

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Major Duties

• Acts as initial contact for complex client or partner inquiries for banking products and services. Assists with creating and implementing complex banking solutions (including treasury management) for new and existing WM clients
• Assists bankers with internal administration of accounts, business development and client presentations including due diligence at the onset of a credit opportunity which includes gathering financial statements, industry research, basic feasibility analysis and other credit information required to assess loan. Acts as liaison with National Credit Center at inception and throughout Credit underwriting process.
• Coordinates with CSST to execute daily client transaction activity and transaction processing including fees, payments and borrowing; handles inquiry resolution; obtains appropriate documentation necessary for credit underwriting, monitoring and credit file maintenance; requests and ensures systems information is up-to-date; execution of client servicing events, communicating with clients and other internal and external partners
• Coordinates with the CSST team on deposit related transaction processing including account opening, exception clearing, overdrafts, etc.
• Oversees development of appropriate action plans for client servicing and coordinates with other team members across disciplines to ensure execution and follow-up
• Acts as resource for the relationship servicing team for highly complex WM relationships.
• Develops clear understanding of clients need behind service requests and communicates to service partners. Obtains appropriate information from partners and clients to facilitate service changes
• Identifies service efficiency enhancements, process improvements, and service delivery.
• Communicates with clients regularly to inform them of account set‑up or status, past due loans, document requests or other information
• Develops and maintains working knowledge of loan agreements, financial statements and other documentation required to monitor client relationships

Knowledge

• Knowledge of banking products and services is required.
• Knowledge of internal banking functions.
• Analytical, problem solving and organizational skills required

Experience

• 5+ years' experience, or equivalent, in financial servicing/accounting fields with client servicing background

Salary Range

$67,500 - 111,500 USD

Benefits

• retirement benefits (401k and pension)
• health and welfare benefits (medical, dental, vision, spending accounts and disability)
• paid time off
• parental and caregiver leave
• life & accident insurance
• other voluntary and well‑being benefits
• discretionary bonus program that may include an equity component

Work Authorization

Applicants must be authorized to work in the U.S. without the need for employment‑based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment‑based visa).

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [e-mail], or alternatively you can discuss your individual requirements with the recruiter you are working with.