Manager, Banking Operations

Northern Trust; Chicago (IL); On-site; USD 103,000 - 175,200; Full time

Job summary

Northern Trust in Chicago seeks a Manager of Banking Operations to lead a team responsible for transaction and document processing, new business account openings, and ongoing account documentation review. You will balance day-to-day execution with strategic planning and budget support.

You will oversee performance management, staff development, staffing decisions, and cross‑functional initiatives while guiding risk controls and process improvements within the treasury operations context.

Qualifications

• College degree and banking operations experience preferred.
• Prior management experience required.
• 5 to 10 years of banking experience preferred.
• ACCA qualification preferred.
• Strong leadership and organizational skills with the ability to set goals and motivate teams.
• Excellent oral and written communication skills.
• Strong analytical and problem‑solving abilities.
• In‑depth banking knowledge.
• Proven influencing and negotiation skills.
• Ability to work effectively with committees and senior management.
• High flexibility and adaptability in a changing environment.

Responsibilities

• Manage a call center for a treasury management specialty product.
• Support management in identifying, assessing, monitoring, and controlling risk issues within the team.
• Maintain adequate coverage for all team tasks by identifying training needs and preparing partners as required.
• Assist with the development and effective implementation of systems, processes, and project changes for the call center.
• Oversee performance management and career development processes, participate in staffing and disciplinary decisions, and provide hands‑on staff training.
• Set periodic goals, organize workloads, establish short‑term priorities, monitor activities, and ensure work is completed accurately and on time.
• Handle broad, cross‑functional, and technically complex activities.
• Balance operational responsibilities with the development and execution of strategic direction for business functions.

Skills

Leadership

Communication

Analytical thinking

Problem solving

Banking knowledge

Negotiation

Staff management

Education

College degree

ACCA preferred

Job description

Manager, Banking Operations

This role offers the opportunity to lead a Banking Operations team responsible for transaction processing, document processing, new business account openings, and ongoing account documentation review. The manager will oversee team performance, support career development, guide staffing decisions, and help shape the strategic direction of the business function. This role is ideal for an operations leader who enjoys balancing day-to-day execution with broader business planning, process improvement, and budget support.

Major Duties

• Manage a call center for a treasury management specialty product.
• Support management in identifying, assessing, monitoring, and controlling risk issues within the team.
• Maintain adequate coverage for all team tasks by identifying training needs and preparing partners as required.
• Assist with the development and effective implementation of systems, processes, and project changes for the call center.
• Oversee performance management and career development processes, participate in staffing and disciplinary decisions, and provide hands‑on staff training.
• Set periodic goals, organize workloads, establish short‑term priorities, monitor activities, and ensure work is completed accurately and on time.
• Handle broad, cross‑functional, and technically complex activities.
• Balance operational responsibilities with the development and execution of strategic direction for business functions.

Qualifications And Experience

• College or university degree and proven Banking Operations work experience preferred.
• Prior management experience required.
• 5 to 10 years of banking experience preferred.
• Related industry qualification, such as ACCA, preferred.
• Strong leadership and organizational skills, with the ability to set goals, manage priorities, and motivate team members to achieve results.
• Excellent oral and written communication skills.
• Strong analytical and problem‑solving abilities.
• In‑depth banking knowledge.
• Proven influencing and negotiation skills.
• Ability to work effectively with committees and senior management.
• High flexibility and adaptability in a changing environment.

Salary Range

$103,000 - 175,200 USD
Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well‑being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Work Authorization

Applicants must be authorized to work in the U.S. without the need for employment‑based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H‑1B, L‑1, TN, O‑1, E‑3, H‑1B1, F‑1, J‑1, OPT, CPT or any other employment‑based visa).

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [e-mail], or alternatively you can discuss your individual requirements with the recruiter you are working with.